Member Services Coordinator

Enterprise Holdings - St. Louis, MO (30+ days ago)3.6


The St. Louis Contact Center for Enterprise Holdings EAN Services, LLC is excited to announce it currently has openings for Member Services Coordinators in our CarShare department! The Member Services Coordinator will contribute to the Enterprise CarShare brand growth initiatives by providing a diverse range of customer service to current and potential members and drivers via telephone, email and online correspondence. This includes reservation, billing and account support, as well as technical, vehicle and roadside assistance. In addition, this position will provide direct support to Operating Groups to assist in the ongoing growth and development of the business.

This position offers shifts between the hours of 7am-9pm CST, and requires working on Saturdays and/or Sundays. The opportunity is based at our St. Charles Rock Road office in St. Louis, MO, 63114.

This position has a starting pay of $13.00/hour.

Responsibilities:
Provide direct customer service support to current and potential members/drivers via telephone and email utilizing the CarShare operating systems
Provide reservation, transaction, invoice and individual account support to CarShare members
Provide Secondary Driver Approval support to potential members by providing assistance throughout the enrollment process
Develop a clear understanding of the CarShare operating systems, and develop and maintain strong working knowledge of CarShare
Research and document member, vehicle and technology related issues within CarShare operating systems
Troubleshoot and resolve member technology and vehicle issues during the reservation and rental experience, based on an understanding of the CarShare and Rideshare software and hardware solutions
Respond to vehicle hardware alerts, contacting member and/or operating groups as needed to resolve
Coordinate with other Shared Services departments to provide direct member account and fleet management support to Operating Groups by researching and communicating member billing/account issues and scheduling and communicating vehicle service needs
Participate in evaluating and improving customer-facing applications including online and mobile user experience, reservation and account management processes and other related practices
Identify problems, determine the key pieces of information needed to solve the problem and recognize relationships between pieces of information
Equal Opportunity Employer/Disability/Veterans

Qualifications:
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years of age
Must have at least two years of customer service experience focused on resolving customer concerns and handling difficult conversations
Must have experience in a performance-based or metric-driven environment
Call center experience preferred
Work-related experience on a personal computer (PC), navigating through multiple computer systems and screens preferred
Experience handling help desk or escalated situations requiring problem resolution preferred
Basic level of proficiency with Microsoft Office products (Excel, PowerPoint, Word & Outlook)
Must be able to work regular shifts between the hours of 7am-9pm CST based on business need
Must be available to work weekends (Saturdays and/or Sundays)
Must be able to work Monday-Friday, 8am-4:30pm CST for the first four weeks of training

Qualified candidates must also possess the following:
Ability to demonstrate strong customer service skills
Solid analytical, problem solving and research skills
Ability to learn and utilize new software systems
Ability to juggle multiple responsibilities, meet deadlines and prioritize to complete work on a timely basis
Strong time management and organizational skills
Exceptional communication skills both verbal and written
Ability to maintain confidential information
Comfortable working independently or in a team