Full Job Description
Department: Clinical Services Job Classification: Professional/Clinical
Supervisor: Director of Clinical Services Supervises: N/A
Classification: Exempt Work Status Full Time
Work Location: Main Office/remote work due to COVID
Job Summary: Responsible for daily tasks associated with maintaining consistent and accurate documentation and providing ongoing and prompt communication to clients and staff regarding Admissions, Discharges and changes to current services. Ensures direct client care is being delivered safely and timely. Consistently demonstrates the agency’s mission to provide quality services for all patients to allow them to remain in their homes and live with independence and dignity for as long as possible.
Role and Responsibilities:
Performs tasks as assigned by the Director of Clinical Services (DCS) and Assistant Director of Clinical Services (ADCS) to include, but not limited to management of Client Admissions, Discharges, and Changes to current services.
With each initial Plan of Care, complete a chart audit to ensure corrections are made to chart as needed, prior to submitting to Finance Department for Authorization of requested services.
If the Intake Coordinator is unavailable to take calls regarding possible admissions, you will act as a back up to take these calls and answer questions as it pertains to client care/services available.
Conducts assessments, supervisory visits, Pediatric Assessment Tool Assessments, etc. as required and prepares accurate documentation of such.
Conducts research for educational materials to use with client care and Clinician provision of care, under the direction of DCS.
Develops effective working relationships among professionals and ancillary staff. Acts as a role model for other NTSOC employees and as a subject matter expert for Clinical Services staff. Answers questions and assists in troubleshooting clinical and/or Documentation related issues.
Trains for Clinical Case Manager duties and assumes duties as needed. May cross train in other office positions and assist when requested by DCS/ADCS.
Pursues learning opportunities to enhance personal and professional capabilities relating to your assigned role. At a minimum, maintain required education as assigned by Human Resources for your role.
During discharge of a client services, ensure that documentation is completed prior to de-activating the client record. Deactivating the client record can possibly prevent additional necessary documentation from being uploaded into the client’s chart.
Performs other related job duties as assigned.
Protects confidential information and understands responsibilities regarding the Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI).
Complies with all local, state, and federal laws and regulations.
Strong analytical and problem-solving skills to evaluate the quality of care services and to resolve issues.
Strong time management and organization skills
Strong computer skills. Ability to work with electronic medical records system.
Ability to comprehend, analyze, correct and formulate medical/nursing documents.
Ability to effectively communicate with staff, clients. and medical personnel.
Ability to advocate for and relate to clients/families and their concerns.
Ability to remain current in the skills and knowledge necessary to provide quality patient care.
Current knowledge of laws and regulations related to home care.
Ability to use Medical Record Software
Knowledge of how to use office equipment used such as desktop/laptop/tablet computers, copiers, printers, scanners and fax machines.
License/Registration: Colorado RN license in good standing with the Department of Regulatory Agencies or other state agency (that participate in the Nurse Licensure Compact) that manage RN licensure.
Preferred Experience: Two (2) years of home health care experience preferred.
Minimum Education: Associate Degree in Nursing
Normal work schedule is Monday-Friday, 8:30am to 5:00pm, with the possibility of occasional evening home visits. Work is generally performed in an office environment; however, some work may be performed in the home environment. There may be possible exposure to occupational hazards such as communicable diseases, harmful chemicals, and/or disoriented or combative patients. Must be able to work under stress and be emotionally capable of coping with changes in activity. The ability to lift up to 50 lbs. may be required. Must be able to work under stress and be emotionally capable of coping with changes in activity. While performing the duties of this job, the employee is regularly required to use hands to handle objects, tools, or controls and communicate effectively with other people. The employee is occasionally required to stand, walk, sit, and reach with hands and arms.