Nevro (NYSE: NVRO) is a public multinational medical technology company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform.
We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 28,000 patients around the world.
The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.
The Therapy Consultant provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Works with Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals and meet patient/client's needs.
Promotes company products to current and potential customers within a defined region by providing clinical education of implant procedures and support for a variety of issues.
Serves as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products. May provide detailed product specifications for the development and implementation of client applications and solutions.
Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
Provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Trains and educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers abreast of new and existing products. Typically attends and may oversee surgeries/implants in a clinical setting including labs and operation rooms of hospital accounts.
Perform patient follow-up to assure customer and patient success with the implanted products. Develops and maintains business relationships with hospital personnel.
This position requires driving and travelling to visit customers. In addition, the use of the telephone and keyboard on a daily basis. Carrying company equipment on trips will include laptops, chargers, brochures, as well as study related equipment, i.e. programmers, coils.
Hospitals, operating rooms, clinics, surgical centers. Travel 50-100% depending on relative locations of customers.
Other duties as assigned.
SKILLS AND KNOWLEDGE
Experience in a consultative sales role a plus.
SCS experience and/or patient interaction experience preferable.
Bachelor's degree or equivalent combination of education and experience.
Demonstrated ability to develop and influence relationships.
Analytical skills, including statistical analysis.
PC skills necessary (MS Office/Excel) and experience with sales force automation tools a plus.
Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.