Position Summary/ Objective:
Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions:
- All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
- Check guests/owners in and out of the resort, answering any questions they may have.
- Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
- Answer a high volume of inbound calls from guests/owners.
- Communicate effectively with guests, owners, supervisors and associates.
- Resolve customer complaints and problems calmly and effectively.
- Obtain or confirm guest information, assign rooms, and activate and distribute keys.
- Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
- Occasionally deliver guest request items to and from rooms.
- Responsible for conducting all responsibilities in a professional and ethical manner.
- Responsible for maintaining a consistent, regular attendance record.
- Adhere to performance standards, company policies and procedures, as they relate to the department.
Education, Skills & Experience:
The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.
- 1+ years of related experience, preferably within the hospitality industry.
- Professional telephone etiquette is required.
- High school diploma or equivalent.
- Excellent communication and organizational skills.
- Experience in the hospitality industry (time share preferred).
- Ability to work well in a diverse team environment.
Job Type: Full-time
Pay: $19.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
Ability to Relocate:
- San Clemente, CA 92672: Relocate before starting work (Required)
Work Location: In person
