Ambulatory Applications Manager - Information Services

Washington Regional Medical Center - Fayetteville, AR (30+ days ago)3.8


GENERAL SUMMARY Reports to the Director, Information Services, and is responsible for leading the Ambulatory Applications team in support of Clinic, Home Health, and Hospice locations.

Principal Duties and Responsibilities

  • In collaboration with Clinic Administration, Home Health, and Hospice leadership, develop short term and long term strategic information services support plans to better enable the use of applications and technology.
  • Recommend areas of performance improvement and innovation through optimizing the use of Electronic Medical Records and integrated applications.
  • Plan and coordinate the support needs of Clinic, Home Health, and Hospice Electronic Medical Records.
  • In partnership with Population Health and Care Management leaders identify, plan and implement required Electronic Medical Record requirements in support of quality programs.
  • Lead the development and optimization of Washington Regional’s use of patient and provider portal technology.
  • Facilitate the intake of projects in support of Clinic, Home Health, and Hospice needs.
  • Manage all ambulatory Electronic Medical Record vendor relationships to ensure quality of service, cost optimization, and usability.
  • Manage and coordinate Ambulatory Applications dependencies across the IS Leadership team (Technology, Integrations, etc).
  • Lead forums with Clinic, Home Health, and Hospice leadership to understand workflow needs and identify requirements, changes, and enhancements impacting the applicable Electronic Medical Record systems.
  • Manage Ambulatory Applications staff to ensure adequate coverage and service models.
  • Coach and mentor Ambulatory Applications staff to enable knowledge, skills, and career development objectives.
  • Develop goals and objectives for Ambulatory Applications staff, monitor progress, and conduct Performance Reviews.

Experience and Knowledge Requirements:

  • Bachelor's degree in a Health Care/Clinical field, Computer Information Systems, or equivalent job experience.
  • 10+ years of health care technology experience (application/EMR related preferred).
  • 10+ years of experience in an Ambulatory setting.
  • 5+ years of staff supervision experience.
  • 3+ years of experience in leading a team of diverse staff (employee, contractor, consultant, vendor) in virtual locations.
  • Excellent verbal and written communication skills.
  • Interact well within a team environment and support other team members.
  • Excellent Customer Service and Teamwork skills, with the ability to collaborate with internal and external customers at all levels.
  • Ability to take a consultative approach to gathering information and driving to expected outcomes.
  • Ability to multitask, be self-directed and learn business and process context rapidly.
  • Highly detail oriented, with the ability to track and manage multiple work efforts concurrently.
  • Experience in managing accountability of Electronic Medical Record vendors’ service and support.

Job Type: Full-time