Customer Service Representative

Animal Medical Center - Hattiesburg, MS (30+ days ago)3.8


"At the Animal Medical Center, we strive for excellence in pet healthcare,

while exceeding our client's expectations, in a Christ-centered environment"

Fast-paced, state-of-the-art, 24-7 veterinary hospital in Hattiesburg, MS, is seeking an outgoing, highly motivated customer service representative with exceptional people skills to join our client relations team. As the oldest veterinary practice in Hattiesburg, you will be representing a well-established veterinary practice committed to excellence.

WHAT ARE THE DUTIES OF A CUSTOMER SERVICE REPRESENTATIVE?

As a customer service representative you will continue to establish excellence in pet healthcare by:

Answering multiple telephone lines with proper Animal Medical Center greeting, in a cheerful tone
Directing phone calls to proper team members and ensuring messages taken are followed through
Accurate filing
Learn and utilize Cornerstone veterinary software for invoicing
Work closely and respectfully with other team members in the veterinary practice to ensure a positive client experience
Organize and maintain cleanliness in the front reception area (retail, coffee station, bathroom, and front desk)
Educate pet owners about Animal Medical Center services and products according to the standards of Animal Medical Center
WHAT SKILLS DO I NEED?

At Animal Medical Center, we strive to exceed our client's expectations by providing excellent service. Skills you would need for this position are:

Excellent customer service skills both written and verbal
Love people as much as you love pets
Available to work on weekends and holidays
Available to work closing shifts (till 8:00 p.m.)
Access to internet to receive schedule and communication emails from Animal Medical Center
Able to move from sit to stand frequently. Be able to lift up to 40 pounds.
Be a career minded individual looking for a profession in veterinary customer service
Preferred skill is previous veterinary experience, however, it is not required

WHAT OTHER THINGS DO I NEED TO KNOW?

All applicants must be authorized to work in the United States now and in the future
Hourly pay is commensurate with experience
The work schedule can be demanding: opening shifts, closing shifts, weekends, and holidays
Dependability and being flexible is essential
Benefits such as medical insurance, vacation, and retirement is available for full time team members
Upon conditional offer of employment, you successfully complete a drug screen and background check
Due to the number of telephone calls inquiring on application status, we are not able to return every phone call. Be assured that we review every application received. You will either receive a telephone call for a phone interview, an email inviting you to take an assessment for questions related to the position, or email referring to why your application has not gone further in the application process. If you do call about your application status, a message will be taken and forwarded to the proper personnel, however, a follow up phone call cannot be guaranteed.