Provide Level 1 phone support to CVS Health employees, customers, and clients. Resolve technical issues by analyzing, diagnosing, and implementing fixes 100% over the phone. The primary focus of the Level 1 Support Technician is to resolve issues on the 1st call. This position requires shift flexibility.
1+ years of experience in an IT help desk environment
- Proven experience with Windows operating systems, Microsoft Office suite, Networking/VPN, and Active Directory.
Verifiable High School diploma or GED is required. Bachelors
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.