IT Service Desk Analyst

Stafford Technology - Columbus, OH (30+ days ago)

Full-time

Our client, located in downtown Columbus, is looking for a Service Desk Technician to support their internal employee base of 800. The individual must have 1- 2 years of help desk experience and a 4 year degree is preferred although not required. This is a direct hire role, Monday-Friday 8AM-5PM with an on-call rotation every 7-10 weeks once up to speed. Please apply and a recruiter will reach out to you within 24 hours.

  • Troubleshooting and resolving hardware issues on end-user devices.
  • Reviewing server logs
  • Troubleshooting client facing technical issues.
  • Troubleshooting technical issues with the POS platforms.
  • Will be expected to be put into an on-call rotation.
  • Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • Experience supporting and troubleshooting Office 365
  • High-energy, self-motivated, well-organized
  • Responsible for responding to initial calls and Help Desk tickets from client base.
  • Should be a methodical with the ability to analyze, make decisions and solve problems
  • While considered an entry-level position the ideal person will have better than average communication skills.
  • Being able to verbally communicate and explain technical information to all types of end users is important.
  • Must demonstrate a strong aptitude for learning.
  • Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.

This is a private company, and one that rewards their employees with great compensation, benefits and work environment. The IT organization is relatively flat, so, we're looking for talented professionals who embrace stability, longevity and loyalty from their employer vs. someone looking to climb the corporate ladder. The team's tenure is well above any industry average within IT and they want to hire the right long term team members.

Job Type: Full-time

Salary: $40,000.00 /year - $52,000.00/year

Job Type: Full-time

Salary: $40,000.00 to $52,000.00 /year

Experience:

  • help desk: 1 year (Required)

Education:

  • Bachelor's (Preferred)

Work authorization:

  • United States (Required)