Join a growing courier company that offers a flexible work environment with career progression, and learning opportunities. We have a generous paid time off and holiday policy, 401(k) match, affordable health, dental and vision insurance and paid life insurance. We recognize and reward our associates performance, ideas and suggestions and are proud of our community involvement.
We have a full time, General Manager position available in Cleveland, Ohio. We are looking for an experienced candidate in Same Day Transportation.
Under the general direction of the Regional Manager, this position is responsible for providing leadership and management of a delivery center, continually improving value to customers while meeting financial and strategic objectives. Ensures total compliance with company policies and procedures and Federal and State laws. Develops, trains and mentors operations personnel, provides leadership and communication to Independent Contractors, and leads process improvement. This position is the primary contact for key customers. Remains vigilant about streamlining operating efficiency, error elimination/resolution and increased productivity; utilizes PDI methodology and tools. Continually cultivates belief and pride in the Mission, Vision, Value Proposition and the Delivery Event Management System.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Develops and implements strategic and tactical plans, which will assure accounts meet corporate sales and profit goals and strategic objectives.
Responsible for revenue growth and identifying new customers.
Assures quality service is provided to meet or exceed external and internal customer expectations, to include the development of expectations, procedures and quality standards with customers.
Provides statistical reports and analysis which measure operational performance, and uses data to ensure goals are achieved.
Actively manages day-to-day operations which includes, ensuring proper resources for Independent Contractors and monitoring Independent Contractors performance to ensure it is meeting customer requirements.
Maintains competitive awareness and develops systems to win business from the competition.
Follows the IC Non-Compliance process to ensure expectations are met.
Safeguards company property and assets and oversees the delivery center building and grounds.
Maintains high awareness and commitment to superior customer service.
Utilizes PDI process improvement methodology to document and improve business processes and eliminate waste and redundant steps, setting the standard for excellence in operating performance.
Keeps “top of mind” the personal responsibility for cost containment and contribution to Company profitability to ensure long term prosperity.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelors Degree with concentration in business or other relevant fields; Five years managerial experience/background required. Transportation experience/background required. Must be proficient with Microsoft Word, Excel, and with use of computers. Must be able to interpret and use financial information, and have excellent communication and negotiation skills. Demonstrated problem solving skills and organization skills are a must, with the ability to work independently and under time constraints. Ability to effectively interact with peers and upper management. Previous outside sales experience required. Customer Service orientation is a must. Demonstrated ability to supervise, motivate and develop staff.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates may use one or more of the following on a regular basis: telephone/other voice communication device; audio-visual equipment; personal computer; mainframe computer terminal; copy machine; calculator; other specialized equipment typically used in an office setting. Physical requirements of this position include exertion of up to 20 pounds of force occasionally, and/or up to 10 pounds of force as needed, to move objects.
A typical day's activities include sitting for extended periods, standing, walking, bending, typing, stooping, pushing, pulling, lifting, and reaching; normal finger dexterity, visual acuity (with or without corrective glasses), hearing, talking, and grasping are also required to carry out essential functions. Associates are primarily subject to indoor conditions, with most work occurring inside. The Associate is subject to low to moderate noise levels, such that normal talking is required to be heard.
We are an Equal Opportunity Employer. Male/Female/Disabled/Veterans encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability or national origin. Applicants encouraged to confidentially self-identify when applying. Employment contingent upon successful completion of background investigation. Smoke-free, drug-free work environment. No recruiters or agencies without a previously signed contract. No phone calls or faxes please. You must be eligible to work in this country