Service Connector (Case Manager)

YMCA of San Francisco - San Francisco, CA (30+ days ago)3.8

Careers with a Cause
The YMCA of San Francisco was named as one of the Bay Area's Best Places to Work by its employees as well as one of the Healthiest Employers. Join our team and make a lasting impact every day in communities across San Francisco, San Mateo and Marin Counties. Every day, our staff—of all ages and from diverse backgrounds and life experiences—are transforming lives through YMCA programs for youth development, healthy living, and social responsibility. When you work for the Y, you’ll be supported with training, mentoring and career development opportunities. Plus, we offer great benefits to help you grow stronger in spirit, mind and body, even as you’re helping others.

About the Job
Urban Services YMCA is the social services branch of the YMCA of San Francisco. Our mission is to provide life-changing programs that build healthy families, successful communities and enhance the lives of children. Urban Services YMCA's vision is to provide limitless opportunities to Bay Area youth, families and communities.

We are currently hiring for a full time Service Connector to provide case management and vocational services support to adults, seniors and families. Strong applicants will possess a variety of skills to include written and oral communication, development of strength based family service plans, knowledge of a of available resources, the ability to navigate a variety of support service systems as well as sound judgment in order to act independently and efficiently

Minimum Qualifications
A minimum of 2 years experience providing case management and vocational counseling or job development or employment specialty services to adults/seniors/families.
Ability to complete thorough, accurate and comprehensive paperwork, client documentation and reports in a timely and efficient manner.
Experience assessing clients' strengths and service needs for relevant and timely services congruent with client's capacity.
Experience conducting formal intakes and assessments, preparing client service plans and providing post-service evaluations.
Familiarity with resources and support services and systems and employment resources within San Francisco.
Excellent organizational and communication skills with demonstrated follow through on tasks; multi-project/multi-task orientation.
Experience complying with confidentiality policies and procedures and mandated reporting laws.
Conflict resolution and problem solving skills
Must be able to work 8:30 am to 5 pm or 10:30 am to 7 pm Monday-Friday, with at least 2 late days per week. Some weekends as needed.
Must be able to lift up to 40 lbs and conduct repetitive movement for 4 hours once a week for Food Pantry.
Demonstrated ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual and generational backgrounds
Strong written and verbal communication skills.
Fluency in Cantonese/Mandarin/English, required.
Please reply to this posting and submit a cover letter, resume and references to: Maureen Guerrero at

IMPORTANT NOTE: Due to the high volume of responses, we will not respond to applications that do not include a cover letter and resume, or do not indicate having met entry requirements.

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Competitive compensation
Comprehensive health benefits - medical and dental plans for full time employees
Retirement benefits – 12% employer contribution after completion of eligibility requirements
Employee Assistance Program for all employees
Commuter Benefits via pre-tax payroll deductions
Flexible Spending Account – Medical and Dependent Care on a pre-tax basis
Use of YMCA of San Francisco Fitness facilities
Paid time off benefits for part time and full time employees upon completion of eligibility requirements
Training and staff development for all employees