Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM
Associate Billing Representatives are responsible for ongoing account maintenance, data entry of enrollment applications, review and reconciliation of premium billing invoices and provide superior customer service to internal / external clients.
Interact with customers through telephone, email, in person contact gathering support data to ensure invoice and enrollment accuracy
Research and resolve enrollment, eligibility and billing discrepancies on premium invoices
Educate customers on payment options, billing information, payment addresses, invoice due dates and clarify information contained on premium invoices and electronic services
Reconcile discrepancies identified within customer invoices or eligibility files and ensure timely resolution
Analyze reports against existing billing data and make appropriate changes to ensure billing accuracy
Monitor customer account balances through researching, generating data queries and creating reports such as member audits and bills issued vs bills paid reports
Contact external customers regarding outstanding balances and / or unresolved discrepancies; arrange payments or resolution to reduce aging
Coordinate with internal partners to validate and process rates and contract information to ensure they are updated accurately
Utilize multiple reports to research, resolve, and ensure the accuracy of enrollment eligibility
Analyze reports against existing billing / commission data and make appropriate changes to ensure accurate statement information
Accounts payable (A / P) and Accounts Receivable (A / R)
High School Diploma / GED (or higher)
Customer service environment experience
Experience in account reconciliation
10 key and data entry experience
Accounting Degree and / or 2+ years of experience in accounting or bookkeeping
1 + year of experience in a health insurance environment
Ability to remain focused and productive with changing priorities and repetitive tasks
Careers at UnitedHealthcare Employer and Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.