Ivie & Associates is a full-service marketing solutions company that works with many of the world’s top customer service organizations. In short, we know marketing and advertising, and we’re comfortable remaining behind the scenes, working hand-in-hand with our clients with a can-do attitude to help them achieve their marketing goals. Acting as an extension of the client, we define our successes by their success, and we measure our accomplishments by their satisfaction. When you work with Ivie & Associates, you work with some of the biggest retailers in the U.S. and the world.
The primary role of the Account Manager is to work closely with the client to understand their marketing strategy and operational goals and
1) Provide on-site leadership, tactical support and print knowledge to insure projects are coordinated with accuracy and follow through;
2) Serve as key client contact for all projects and initiatives that Ivie is awarded. This includes planning, execution, and reporting for those projects.
The Account Manager is expected to develop his/her experience in print project management and increase their understanding of print industry standards and practices to further meet the needs of the Client. The Account Manager is also expected to learn and maintain knowledge of print capabilities including the production processes, substrates, and industry practices.
Ivie & Associates expects that the Account Manager will act at all times to assure the highest level of ethics, professionalism and personal performance possible. He or she will work enthusiastically to meet or exceed all performance goals set by Ivie & Associates, and will contribute his or her utmost to assist Ivie & Associates in achieving its stated goals. Ivie & Associates, Inc. expects that all employees, including the Account Manager, to fully support Ivie’s position/relationship with its Clients.
The Account Manager is expected to:
Develop marketing objectives, strategies and execution for current services or prospective services that may be offered to the Client in the future, consistent with Ivie’s approved processes
Develop and manage project timelines and task lists
Manage projects in an efficient, timely, and cost-effective manner
Multitask and prioritize tasks by urgency aligned with the clients evolving priorities
Set goals and achieve them by a stated date/time
Take an analytical approach to problem solving
Develop quick and creative solutions for production issues
Coordinate and manage multiple projects simultaneously
Evaluate and monitor the quality and performance of all assigned to Ivie and provided to the Client(s) by Ivie
Complete all job tasks accurately and on-time
Effectively manage key milestones of production
Maintain contact and develop a relationship with Client’s management
Adhere to established processes and procedures to insure timely and accurate delivery of Client’s services
Provide training, education and professional growth for Ivie/Client team members
Be aware of and promote new potential Ivie services with the Client
Keep Ivie Management informed regularly of events/issues that could impact client relationship
Understand and manage the execution of tasks to achieve Client’s marketing goals.
Think strategically and tactically to meet Client’s needs, to improve current services or to deliver new services.
Analyze and judge prospective projects, jobs and services for presentation to the Client.
Prepare presentations based on Client’s requests in order to effectively communicate.
Education and Experience
4-year college education or equivalent
Ability to speak, read, and write in English
Minimum four years in Client Services or equivalent and two years in print project management
Knowledge of production and prepress processes
Knowledge of print/paper/logistics industry practices
Desire to continue growth through ongoing training and education
Superior communication and presentation skills
Understand retailing structure and operation
Have knowledge of variable data printing helpful
Have knowledge of direct mail strategies and program execution
Marketing background strongly desired
Retail experience highly preferred
Print project management experience expected
Operational thinker and process-oriented mindset needed
Demonstrated history of Project Management ability
System Skills Required
Experience with Microsoft Word, Excel, PowerPoint, and Outlook
Experience with project management software
Experience with digital and mobile communications (email, cell phone)
Travel as required
Temporary assignments (out-of-town)