Dept Supervisor Back End
Purpose of Role
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Operations Department Supervisor, this means:
Removing barriers, addressing inefficiencies, and enabling staff to provide the best service.
Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
The Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Operations Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end or back-end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability. To be successful, the Operations Department Supervisor must collaborate and communicate with other Department Supervisors and ASMs to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale. The Operations Department Supervisor helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).
Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department.
May participate in interviews and provide input into selection decisions for new associates in assigned area.
Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary.
Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed.
Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities.
Empowers others to make decisions while providing guidance when necessary.
Provides recognition for accomplishing goals and demonstrating effective behaviors.
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback.
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR.
Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales.
Monitors and drives team to achievement of key operational performance metrics.
Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner.
Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks.
Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates.
Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity.
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
Continuous Operational Improvement
Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same.
Analyzes operational activities and determines ways to reduce the impact on the customer.
Seeks performance feedback from others and pursues self-development opportunities.
Proactively builds and maintains collaborative relationships with cross-functional partners.
Sets an example for others by adapting quickly and effectively to work challenges and organizational change.
Responsibilities Specific to the Back-End and Night Operations Department Supervisor
Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.).
Ensures that back-end operations do not impact the customer or the customer’s ability to shop the store (e.g., the floor is clear, items are stocked).
Drives completion of activities that ensure efficient disbursement of product from receiving to sales departments such that shelves and top stock are consistently replenished (e.g., receiving/unloading of freight, stocking).
Ensures products are stocked and fronted according to planograms, moving top stock down when necessary, taking note of areas where merchandise is low, and keeps aisles clear and neat
Drives the completion of activities that support an efficient and safe delivery process (e.g., pick and stage product for delivery).
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building.
High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training, mentoring and developing associates.
Experience working cross-functionally.
Strong working knowledge of Microsoft Office.
Ability to obtain sales related licensure or registration as may be required by law.
Experience supporting front-end or back-end operations in a retail environment.
Experience in customer service role.
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast paced, dynamic retail environment.
Experience in key carrying role with manager-on-duty responsibilities.
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).