HOTEL GENERAL MANAGER
SUMMARY: Manage hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES OF HOTEL GENERAL MANAGER include the following, but not limitedto. Other duties may be assigned
Ensure total guest satisfaction
Conducts orientation training of new employees to explain company policies and history.
Assists direction and coordinates promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry
Assists coordination of activities of departments such as housekeeping, maintenance, and front desk, to effect operational efficiency and economy
Requisitions supplies and equipment
Processes reservations and advance registration payments
Inspects guest rooms, public access areas, and outside grounds for cleanliness and appearance when necessary
Answers guests' complaints and resolves problems
Meets with prospective customers to determine their needs and set rates
Works with department heads and outside contractors on major renovations or work being done at the hotel
Involved in the day-to-day operation of the hotel at all levels
Manages and supervise employees at the Front Desk, Housekeeping, Maintenance and Breakfast Attendants. Carries out supervisory responsibility in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS : to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions
EDUCATION and/or EXPERIENCE:
College graduate or two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or member of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is frequently required to stand. Walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Job Type: Full-time