Summary The Telecommunications Specialist is responsible for performing emergency and non-emergency dispatch and/or communication services. This position is governed by state and federal laws and agency policy. Typical Functions Answers and responds to emergency and non-emergency calls. Monitors, responds to, and logs transmissions and activity. Takes calls on reported crimes or incidents and, when needed, prepares written reports and forwards information to appropriate personnel/authorities for investigation or processing. Contacts other services as needed and provides details of the situation for response. Interacts with the public/coworkers in many different and sometimes critical situations, through telephone or in person. Maintains records, and logs related to telecommunication operations on computer database. Gathers and prepares information for requested reports by researching records and ensures the integrity of data and corrects and updates as required. Performs other duties as assigned. Special Job Dimensions Knowledge, Abilities, and Skills Knowledge of operating procedures used in telecommunication operations. Knowledge of Federal Communication Commission rules and regulations related to telecommunications. Knowledge of computers and software application programs. Ability to demonstrate the operation of telecommunication equipment. Ability to operate standard office equipment. Ability to understand and communicate department policies and procedures. Ability to maintain communication records and logs. Minimum Education and/or Experience The formal education equivalent of a high school diploma; plus five years of experience and/or training in communications or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Preferred Qualifications Certificates, Licenses, Registrations Agency Specific Information All positions advertised are subject to Hire Freeze Exception approval by the Office of Personnel Management (OPM).
Applicants must submit a completed State of Arkansas Employment Application for each position they wish to be considered for. A resume may accompany the state application but will not be substituted for any part of the application.
A copy of form DD214 must be submitted along with the State of Arkansas Employment Application to be considered for Veteran Preference.
Direct Deposit is required for employment according to Act 1887 of 2005.