Shoe Service Manager

Baltimore Shines - Baltimore, MD

Full-time$500 a week

Shoe Service Manager
Job Overview: The working Shoe Service Manage responsibilities are based upon operational performance of customer service centered on PRIDE, PROFESSIONALISM & PRODUCTIVITY. We are seeking a motivated, experienced candidate to oversee and manage the shoe shine operation at BWI Airport. SUPERVISORY RESPONSIBILITIES: Manage shoe shine technicians Serve as point person for the airport authority Staff scheduling Tally weekly time cards Cash handling management and delivery of change Demonstrate customer service leadership PRODUCTION RESPONSIBILITIES: Meet sales goals set by corporate Responsible for opening and closing unit in accordance with lease agreement Monitor Sunday operations Fill in on staffing coverage Provide service to 10-15 customers per day COMPENSATION: $500 / week — based on approximately 40 hours/week including gratuity

Shoe Shine Technician
Reports to: Supervisor
Job Overview: Shoe Shine Technicians are the heart of this business. We are seeking motivated, fast learners or experienced candidates to work in a Shoe Shine operation within BWI Airport. While focusing on our mission of PRIDE, PROFESSIONALISM & PRODUCTIVITY the ideal candidate will greet customers, evaluate shoes for appropriate care, hold meaningful conversations and provide quick, first class service to busy travelers and stakeholders at BWI.

Responsibilities and Duties:
* Greet customers
* Evaluate shoes for appropriate care
* Recommend and offer suitable service and/or accessories
* Converse with customers if they engage you in conversation
* Check for satisfaction
* Handle cash or credit transaction
* Thank customer for patronage
* Represent the high standards of this company at the airport
* Serve as an ambassador for the city

Qualifications:
* Must be friendly with excellent customer services skills
* Experience preferred but not necessary
* Applicants must pass an extended background check/security clearance
* Must be felony free for a minimum of 10 years
* Must be able to walk and stand for periods of time

Job Types: Full-time, Part-time