Dispatcher Trainee - Grade 10 - $51,737 ~ $72,431 - $93,126

Delaware River Port Authority - Lindenwold, NJ3.9

Full-time
This position will be posted from January 11, 2019 to January 25, 2019 by 4:00pm.

Must be able to pass a physical agility examination

Must be able to pass a written examination

The dispatching phase will be broken into three phases: initial training and qualification in the Rules: qualification as a B-Dispatcher and the Procedure Book at which point the Dispatcher Trainee is responsible for their own actions and decisions: qualification as a Dispatcher, working with a mentor. Duties and responsibilities will increase in complexity during each phase of training. Candidates will be expected to qualify as a Train Dispatcher in approximately 12 to 15 months.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Major Responsibilities and Duties

DESCRIPTION OF TASK
1.

Directs, monitors, and controls all movement on or about PATCO’s main-line tracks, including high-speed trains, patrons and employees, assuring the safe and efficient transportation of patrons during normal and abnormal conditions.

2.

Ensures compliance with Operating Rules and Procedures governing the safe and efficient operation of PATCO trains by all employees.

3.

Takes charge and controls any incident of any emergency nature directly through field personnel and outside emergency response agencies. Coordinates Public Safety Department response with the Public Safety Department Dispatcher. Dispatches PATCO Maintenance and Transit Services personnel as required.

4.

Must be able to work in a stressful high volume Control Center environment, requiring the ability to perform numerous tasks, assisted or unassisted, at any given time, including but not limited to making necessary adjustments to scheduled capacity requirements during scheduled/ unscheduled interruptions in service so as to inconvenience the smallest number of PATCO customers.

5.

Documents and disseminates information relating to failures of car equipment and wayside equipment, interruptions to services and emergency-type information to affected departments.

6.

Controls the distribution of electrical power from the Central Control facility to all rolling stock and PATCO facilities.

7.

Coordinates the removal of track from service with Way & Power Maintainers as required for track maintenance and contractor work.

8.

Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using all required personal protective equipment.

9.

Performs other related duties as required and assigned.

Core Value Competencies

Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.

Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.

Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.

Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.

Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives.

Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.

Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.

Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.

Self-Development: We take steps to ensure continued learning and professional growth.

Leadership: We exhibit confidence in self and others; inspire respect and trust; react well under pressure; shows courage to take action; motivate others to perform well; provide guidance and direction for the mutual benefit of the individual, the team and the organization as a whole.

Strategic Thinking & Planning: We focus on the decisions and processes that determine the direction of the organization and that shape its future. We engage in a continuous and systematic process whereby future plans, projections, outcomes and success measures are established and evaluated.

Managing Staff Performance: We manage the employee/employer relationship to ensure that employees are supported in meeting performance expectations and achieving departmental and organizational goals.

Problem-Solving: We accurately assess problems and effectively and efficiently arrive at excellent solutions.

Team Building: We provide direction and leadership to help teams achieve shared objectives and operate cooperatively and cohesively. When one of us succeeds, we all succeed.

SUPERVISORY RESPONSIBILITIES
Customer Service Agent/Traffic Checker

EDUCATION/TRAINING/EXPERIENCE

Desired:
5 years of experience in progressively responsible positions in Transit.
Bachelor’s degree in Business Administration, Transportation or other related field.

Environmental Working Conditions and Physical Effort

The following section of the job description is used to identify the overall working context in which your job is performed. These questions are included because environmental working conditions and physical effort are an important element in some jobs.

ENVIRONMENTAL WORKING CONDITIONS
Please provide information about (a) your working conditions, and (b) the physical effort required. Note: It is important in this section that your response is based on what is necessary in the position under typical conditions. Indicate the level of frequency for each of the following as indicated below by placing an “x” in the box that best applies to your position :

How Often: (check the appropriate box)

Occasionally = Less than 1/3 of the time

Frequently = From 1/3 to 2/3 of the time

Constantly = More than 2/3 of the time

How much exposure to the following environmental conditions does this job require?

None

Occas

Freq

Const

X

Normal office situation

X

Wet or humid conditions (non-weather)

X

Work near moving mechanical parts

X

Work in high, precarious places

X

Fumes or airborne particles

X

Toxic or caustic chemicals

X

Outdoor weather conditions

X

Extreme cold (non-weather)

X

Extreme heat (non-weather)

X

Risk of electrical shock

X

Risk of radiation

Select the level of noise that is typical in the work environment for this job.

X

Very Quiet Conditions

X

Quiet Conditions

X

Moderate Noise

X

Loud Noise

X

Very Loud Noise

PHYSICAL EFFORT
Describe the physical demands of the position. Indicate the appropriate level of physical effort for each as indicated below:

How Often: (check the appropriate box)

Occasionally = Less than 1/3 of the time

Frequently = From 1/3 to 2/3 of the time

Constantly = More than 2/3 of the time

How much on-the-job time is spent performing the following physical activities?

None

Occas

Freq

Const

X

Stand

X

Walk

X

Sit

X

Stoop, kneel, crouch or crawl

X

Climb or balance

X

Reaching by extending hand(s) and/or arm(s) in any direction

X

Uses hands to finger, handle, or feel

X

Talk or good hearing

X

Taste or smell substances worked with on the job

Does this job require that weight be lifted or force be exerted? If so, how much and how often?

X

Lifts weight or exerts force up to 10 pounds

X

Lifts weight or exerts force of 11 to 25 pounds

X

Lifts weight or exerts force of 26 to 50 pounds

X

Lifts weight or exerts force of 51 to 100 pounds

X

Lifts weight or exerts force more than 100 pounds

Select the specific vision requirements of this job.

X

Close vision

X

Distance vision

X

Peripheral vision

X

Depth perception

X

Ability to adjust focus

Note: The above statements are intended to describe the general nature and level of work being performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.

OTHER COMMENTS
Describe anything else of significance, which is important to the position and not covered elsewhere in this job description.

Must be able to pass a physical agility exam
Must be willing and reliably able to work any shift in a 24-hour period on any day of the week or holidays, including split shifts, and to work overtime as

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Required Skills

Required Experience

Required:
High school diploma or general education degree (GED).
Associate’s degree in Business Administration, Transportation or other related field.
Experienced in personal computers and proficient in the use of Windows based operating systems and Microsoft Word and Excel programs.
Must have a valid Driver’s License in the state of residence, without major violations for last 5 years.