Assistant Practice Manager

Fusion Dental - Waldorf, MD3.6

30+ days ago
Every patient is different — at Fusion Dental, we get that. That is why our full-service practices provide comprehensive quality care for the entire family. It’s easy to find a convenient Greater Washington DC, Maryland or Virginia office location in your neighborhood, offering the services you are looking for and flexible hours to meet your scheduling needs. We accept most dental insurance plans and offer a discount program for the uninsured. Fusion Dental offers all the services and specialties you need to maintain a healthy smile including preventative care, hygiene/cleanings, general dentistry, orthodontics/braces and Invisalign, oral surgery, endodontics/root canals, cosmetic dentistry/veneers, implants, crowns, bridges, partial dentures, complete dentures, teeth whitening/bleaching, and pediatric/children's dentistry. Our goal is to help our patients maintain healthier mouths for overall good health.

Helps to manages the daily business operations of the practice through the development of strong partnership relations with the PC and MSO leaders and staff. The function of assistant manager is to support in the daily operations of the practice(s). Supervise employees, work with patients and help to carry out the daily operations roles and responsibilities. Helps to ensures the alignment of the practice with the core purpose and beliefs of the company.

Assist the Practice Manager in daily operations responsibilities and with partnership between the MSO and PC through the consistent communication of core purpose and beliefs and collaborates with PC leadership to resolve issues in conflict with them.
Directly supervisors staff members which includes, coaching, mentoring, recognition and performance management.
Works to address patient, and employees’ concerns.
Evaluates employee performance and identify hiring and training needs
Monitors and helps to improves financial performance of clinic including production, staff productivity, other controllable expenses and accounts receivable (cash flow).
Provides leadership to inspire and coach employees on accomplishing strategic and operational goals and related tasks. This includes leadership related to recruiting, selecting, training and motivating employees, as well as managing employee performance. Regularly reviews financial data including income statements and balance sheets to identify plan shortfalls and opportunities and focuses resources and efforts to these items to ensure plan achievement.
Understands the importance of customer service and sets an example of exemplary customer service.
Continuously builds customer understanding by monitoring patient satisfaction performance and customer feedback.
Fosters strong relationships with the doctors and hygienists to ensure a commitment to productivity objectives, reflects these commitments by developing and revisiting monthly forecasts and measure actual productivity against plan.
Demonstrates a commitment to ADPI’s core values.
Ensures that the Practice’s policies, procedures and processes are in compliance with Dental Practice protocols, state and federal law and regulations and AAAHC accreditation guidelines.
Other duties as assigned.

Experience with recruiting and performance management.
Bachelor’s degree (or equivalent experience).
2+ years of experience managing operations in the field