Store Manager

Royal Farms - Salisbury, MD (30+ days ago)3.4

Job title

Store Leader

Reports to

District Leader

Job purpose

The primary purpose of the Store Leader position is to profitably lead the daily operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities

  • Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
  • Support and follow all safety and loss prevention initiatives
  • Assemble an effective retail team through recruiting, training and development, and timely performance feedback
  • Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
  • Monitor and analyze business processes and results to profitably achieve Royal Farms goals
  • Adhere to company policy for checking in external and internal vendors
  • Ensure the proper execution of all Royal Farms marketing programs
  • Connect with the community in which we operate to establish positive relationships
  • Provide leadership to their retail team members that ensures a pleasant customer service experience
  • Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up
  • Resolution oriented in all Employee Relations (ER) activities
  • Ensure the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
  • Complete other tasks as assigned


The ideal candidate for the Store Leader position must be at least 18 years old and will:

  • Have consistently demonstrated strong leadership skills
  • Understand that their success depends on their team’s success, aspiring to make the people around them better than they currently are
  • Possess strong written, verbal, and interpersonal communication skills
  • Possess strong supervisory and organizational skills
  • Have at least 2 years’ fast food/retail management experience.
  • Have earned a high school diploma or GED
  • 2-year college degree preferred
  • Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
  • Must be able to travel as required
  • Must be available to work all shifts, weekends, and holidays based on business needs.
  • Be ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
  • Be able to lift and carry 50 lbs
  • Be able to lift, bend, and stand as many as eight hours per day

Direct reports

Retail team members

Job Type: Full-time


  • Retail Management: 2 years

Required work authorization:

  • United States