Service Technician

KFJ Service Center - Harrisburg, PA

Full-time

As an Employee at KFJ Rimco Inc, you will have access to a comprehensive benefits package that includes:

Sundays always off!

Paid time off including vacation days, personal day and holidays

Bonus opportunities

Ongoing training and development

Medical, dental & vision insurance

401(k) plan

Life insurance

Employee Purchase Discounts

All must have a valid driver's license and valid driver history, pass a drug screen and criminal background investigation before beginning employment.*

Basic Function

To perform accurate and timely diagnoses and repair of consumer appliances in the Service Center, in stores and at customer homes. Properly complete all necessary service orders, research and communicate part orders and returns, and organize paperwork associated with the repair. Calculate estimates on all non-warranty repairs. Research product, part information and determine warranty status.

Primary Responsibilities

  • Knowledge of most common consumer appliances such as TVs, electronics, appliances (LG, Samsung, Sharp, Electrolux, GE, Frigidaire, Funai, Whirlpool, Maytag, Amana, etc)
  • Experienced in trouble shooting to component level
  • Ability to read schematics, research part and product information
  • Basic PC skills with the ability to navigate service software, vendor websites and e-mail correspondence
  • Ability to determine warranty vs non-warranty repairs
  • Efficient scheduling and creating routes for repairs in-store and in-home
  • Ensures accurate documentation of model and serial numbers
  • Maintain a safe clean work environment
  • Coordinate parts ordering, returns
  • Performs repairs in accordance with manufacturer specs and in a timely efficient manner

*Position Requires

  • Type I Certification preferred – Persons who maintain service or repair small appliances must be certified as Type I technicians.
  • Strong diagnostic skills
  • Previous consumer appliance service repair
  • Excellent time management skills
  • Basic math skills
  • Must have adequate tools to perform required task
  • Proficient in communication with internal as well as retail store management
  • Ability to multitask
  • Can read and follow safety and work instructions
  • Must be able to lift, load and dolly 50-300lbs
  • Perform physical labor up to 8 hours per day
  • On the road travel to 9 retail stores and the vicinity each week
  • Can work overtime when necessary
  • CFC Certification - a plus

Job Type: Full-time

License:

  • Driver's (Required)

Work authorization:

  • United States (Required)