Medical Assistant - Patient Enrollment Representative

CareSync - Berlin, MD (30+ days ago)2.7

CareSync is the leading provider of software and services for Chronic Care Management, combining technology with 24/7/365 clinical services to facilitate care coordination among patients, families, caregivers, and all providers.

We are a team of healthcare enthusiasts with a passion to deliver exceptional service. Patients benefit from having easier access to their health information, support from our Medical Care Coordinators who will look out for their best interests, and services that help them achieve their healthcare goals sooner and stay healthier longer.

The Medical Assistant - Patient Enrollment Representative will serve as the CareSync representative responsible for educating and enrolling eligible patients into CareSync's Care Coordination programs. The ideal candidate has experience working in a medical office environment, is passionate about providing excellent service and care, is organized, flexible, and has the ability to work well with a diverse team and population.

Duties and Responsibilities:
Educate patients and caregivers on the value of CareSync's care coordination services

Identify patients who are eligible for CareSync services

Enroll eligible patients, referred by their healthcare provider, and assist them in setting up their CareSync account

Gather important information to onboard the patients and properly set expectations

Perform accurate and timely data entry

Direct patient inquiries to appropriate clinical staff when appropriate

Serve as an onsite liaison between CareSync and the medical facility to ensure client satisfaction and ongoing program success

Act as a guardian of high-quality medical data and have concrete knowledge of state and federal guidelines for the Health Insurance Portability and Accountability Act (HIPAA) and other privacy standards

Knowledge, Skills and Abilities Required:
Strong typing skills and computer proficiency

Excellent organizational, communication and problem-solving skills

Attention to detail

Exceptional follow-up and interpersonal skills are essential

Ability to be flexible with constant realignment of priorities, workflows and procedures to provide the most effective enrollment and patient engagement

Ability to manage project tasks and timelines in a fast-paced environment

Must be able to work independently in compliance with CareSync policies and procedures to meet team objectives in a remote setting

Education and Experience Requirements:
High school diploma or equivalent

Medical Assistant, preferred

2 years medical office experience

In return for your contributions to our success, we offer a career experience that others can only envy. Become part of the CareSync team, and be rewarded with competitive salaries, and benefits for full-time employees including:

Competitive pay
Excellent health benefits one month after hire
Employer matched 401k
Paid holidays
Generous paid time off (PTO) after 90 days
Paid Life Insurance
Paid Short Term & Long Term Disability
Employee Stock Option Program

Learn more about us and apply now, at

EOE Minorities/Females/Protected Veterans/Disabled