Human Resource Director

FirstService Residential - Miami, FL3.4

Full-timeEstimated: $67,000 - $99,000 a year
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Summary

Perform functions to develop, implement and manage the team of Human Resources and Talent Acquisition who execute policies and practices for a High Rise Business unit. Counsel, influence and strategize with management/leadership regarding talent, policies, practices, laws and regulations and monitor application to ensure positive and equitable employee relations, making decisions based on conclusions where there is little precedent.

Essential Duties & Responsibilities

Implement and manage the Human Resources programs and strategies for High Rise Market as well as lead the HR team to execute National programs as shared by RVP, HR. Partner to develop and lead the introduction and integration of Region programs and initiatives.
Manage the daily functions of a team within a region while maintaining standards of excellence for processes, methods and personnel. Work with upper management to develop goals and communicate established goals with department. Ensure the goals and needs of the department, company and its customers are consistently met.
Manage the process improvement and quality control of HR functions to maximize productivity, minimize duplicate work, and ensure quality service is delivered.
Ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary. Align resources to work assignments and processes to meet business requirements. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.
Implement and manage the employee relations functions for business unit, ensuring that policies and procedures comply with all government regulations and changes. Lead the investigation of complaints, grievances and concerns with HR Generalists. Recommend performance improvement plans, promotions, and/or terminations as needed based on results of investigations and interviews. Serve as a resource for management and provide guidance on motivating, counseling, and developing direct and indirect reports, as well as employee performance improvements.
Represent the Company's programs, policies, and procedures in matters involving EEOC, AAP, and OFCCP.
Attend mediation with outside Counsel.
Implement and monitor compliance with affirmative action policies that meet federal and state legislation as well as corporate policy.
Conduct, coordinate and monitor employee meetings and involvement programs.
Monitor performance management procedures to assure fair and equitable treatment for all employees.
Coordinate training and development programs to meet the needs and objectives of individuals and departments in partnership with Region Training team.
Partner with the management team in maintaining the organizational structure by understanding job requirements and job descriptions for all positions.

Essential Duties & Responsibilities (Cont.)

Manage, oversee and/or deliver training and ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines.
Assist upper management with personnel actions, such as new hires, promotions, transfers, terminations, or disciplinary measures. Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to employees. Maintain harmonious employee/employer relations.
Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct training of staff when new procedures are required to comply with changes.
In conjunction with Corporate HR, develop Standard Operating Procedures and maintain existing procedures. Review processes and ensure they are in compliance with current statute. Manage the communication and compliance of SOP's within teams.
Participate in year-end budget process as it relates to assigned area of responsibility and ensure department expenses are maintained within budget.

Additional Duties & Responsibilities

Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

Directly supervise a unit of HR Generalists, Sr. HR Coordinator and Talent Acquisition team.

Education & Experience

Bachelor's Degree in Human Resources or related field from an accredited college or university, and eight to ten years of HR experience; or equivalent combination of education and experience. PHR/SPHR certification preferred.

Knowledge, Skills & Proficiencies

Strong knowledge and ability to apply Federal, State and local employment laws.
Excellent organization, motivation, leadership, management and interpersonal skills.
Critical thinking, complex problem solving, and judgment and decision making ability.
Experience with performance management systems, recruitment, compensation, benefits, Affirmative Action plans, and disparity analysis and employee reward/recognition programs.
Formal training and presentation skills, organizational development knowledge and basic facilitation and intervention, and change leadership.

Knowledge, Skills & Proficiencies (Cont.)

Specialized knowledge of the interpretation of laws, regulations and standards, and enforcement agencies for equal employment opportunities, safety, wage and hour, unemployment, worker's compensation and labor law. Experience working with Florida Law.
Managerial skills in budgeting, wage and salary administration and employee relations.
Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments.
Excellent customer service skills
Strong verbal and written communication skills. Ability to communicate and provide guidance to all employee levels.
Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with HRIS systems preferred.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure.
Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, ATS systems and usual office equipment.

Physical Requirements/Working Environment

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work involves frequent driving/traveling to properties and offices from Miami to Palm Beach Gardens.


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.