University of Washington - Seattle, WA

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.

The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

The HMC STD Clinic has a an outstanding opportunity for Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts). The PSS demonstrates Patients Are First service excellence standards by independently performing the following support services: intake/reception activities; scheduling appointments; coordinating care with other services; registering patients; providing initial triage; coordinating medical records and lab results; obtaining and verifying registration information/insurance; collecting/processing time-of-service payments; and performing other necessary activities to provide exceptional patient care and to maintain clinic operations.

Duties & Responsibilities

Reception Activities:
  • Employ excellent customer service skills.
  • Ensure smooth patient flow.
  • Obtain patient demographic information and insurance information.
  • Register patients in Epic
  • Provide general patient support services.
  • Respond to patients’ needs and concerns as appropriate. Investigate complaints and work with manager to find solutions.
  • Accept and process patient payments.
  • Schedule appointments consistent with patient needs and clinic scheduling guidelines.
  • Make referrals as appropriate.
Telephone Support:
  • Answer the telephone in a professional, courteous, and efficient manner and direct calls as appropriate.
  • Using clinic guidelines, greet caller by introducing self and gather information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedures when necessary
  • Communicate information on clinic services to patients, referral agencies, providers, and the community.
  • Communicate basic information to patients such as insurance, parking, driving directions.
Medical Record Activities:
  • Review daily schedules to identify required medical records.
  • Coordinate and distribute medical records as needed.
  • Prepare medical record according to clinic-specific procedures for patient visit.
  • Sort and file daily lab results.
  • Scan documents into EPIC
  • Assist with ROI Requests
Billing Activities:
  • Initiate fee sheet upon patient arrival to clinic.
  • Track fee sheet according to clinic guidelines to ensure that all services are billed.
  • Audit fee sheets for completeness and accuracy.
  • Review and correct fee sheets on a daily basis as necessary according to clinic guidelines.
General Duties:
  • Assist in orientating and training new staff.
  • Review UW and Public Health email daily to stay current with clinic communication.
  • Perform other related duties as required.
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
  • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
  • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or