IT Support Specialist

General Dynamics Information Technology - Fort Worth, TX

Temporary
The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Specialist - Senior in Ft. Worth, TX. The selected candidate must be able to obtain a Public Trust Suitability clearance, per SEC requirements.

***Note: this is a temporary 4 month long position with the possibility of extension***

Task and responsibilities in this role include, but are not limited to the following:

Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users comprising of 6,000 – 8,000 users.
Providing end-user software and hardware troubleshooting and support in-person or over the phone
Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.
Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin
Troubleshooting Apple MAC computers.
Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.
Upgrading end user computer systems ensuring no data loss.
Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.
Work independently in a customer environment
Excellent communication skills to include written and verbal
Engaging engineers from multiple teams

Qualifications:
Must have experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
Bachelor of Computer Science, Information Systems or related field preferred. Five+ (5) years of equivalent work experience in-lieu of education will be considered.
Team player with good communication, organizational, and strong interpersonal skills.
Able to prioritize and drive to results with a high emphasis on quality
Experience using IT Service Management software (ServiceNow, Remedy)
Ability to life and move equipment 40lbs.+
Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

Desired but not required:
Microsoft Certified Help Desk Support Technician
Apple Certified Mac Technician
CompTIA A+
HDI
MCITP
MCTS
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.