Case Manager, RTC

Upbring - Canyon Lake, TX

The Case Manager is responsible for developing a comprehensive service plan that meets the individualized needs of the residents in accordance with Agency policies and procedures, licensing standards and other federal, state, and local regulatory requirements.

Essential Duties

Maintain an active caseload and provide case management services that meet the needs of the residents and is in accordance with Agency policies, licensing and funding standards, and other federal, state, and local regulatory requirements
Utilize clinical knowledge and skills, conduct assessments to determine resident needs, including but not limited to behavioral interventions, basic needs and possible barriers to achieving individual service plan goals; identify specialized counseling and case management service needs, mental and emotional health concerns and family reunification issues
Work in collaboration with the interdisciplinary team to develop and implement specific activities in the areas of social skill acquisition, health maintenance and appropriate nutritional needs
Provide crisis intervention and intense case management services based on resident need; report serious or significant incidents to the appropriate parties in a timely manner; complete the necessary paperwork and provide the required documentation of the crisis or situation
Work closely with the clinical and program teams to assess social, educational and emotional needs of the resident and devise a service plan or behavior plans to meet those needs; develop, write and update service plans, reports and correspondence
Serve as an advocate or liaison between the residents and the court system; accompany residents to court appearances, as needed
Serve as a liaison between residents and their families; update legal guardians on resident care and progress on a weekly basis or as needed; assist residents in initiating and maintaining healthy family relationships and contact when applicable
Complete, update and maintain accurate records of all resident interactions, contacts, behavior issues, and resident progress; collect and compile relevant case history information; ensure all case files include the required documentation and required forms; maintain case files in accordance with Agency policies, licensing standards and other federal, state and local regulatory requirements; ensure all case files are audit ready at all times
Ensure the privacy of all resident information and case files; comply with HIPPA/HIPAA guidelines at all times
Complete and submit all progress and case notes, reviews and reports in a timely manner
Respond to resident needs and concerns with compassion and empathy in a timely manner
Actively participate in the collaboration with interdisciplinary teams to share information, best practices, resources and problem solve resident challenges and barriers
Other duties and special projects as assigned

Working Relationships

Work closely with case management staff, interdisciplinary teams and other program service providers to ensure residents are receiving the full scope of available program services and resources in order to meet Child’s Plan of Service (CPOS)
Work closely with the Clinical Director and other service providers to ensure residents are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives
Work closely with residents to build trust and a positive rapport while maintaining ethical boundaries at all times
Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
Minimum Qualifications

Bachelor’s degree in Social Work, Counseling, Psychology or closely related field
2 years’ previous case management experience
Knowledge of psychological theory, methods and ethics
Strong working knowledge of motivational interviewing
Strong writing skills with the ability to properly and accurately document resident care and progress
Ability to follow instructions and work independently and within a group and with minimum supervision
Strong organizational and time management skills with the ability to meet deadlines
The ability to relate positively to young people with serious behavioral and emotional disturbances
Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction
Experience managing aggressive and verbally abusive behavior
Strong interpersonal skills with the ability to apply compassion and empathy, while dealing with stressful and difficult situations
Strong interpersonal and people skills with the ability to work and interact with diverse groups of people
Proficient in Microsoft Word, Excel, and Outlook

Preferred Qualifications

Master’s degree in Social Work, Counseling, Psychology, or closely related field
Experience working in a Residential Treatment Center or Behavioral Health

Physical Demands & Work Conditions

This position requires sitting and looking and using a computer for long periods of time
Position works in a child facility and has constant exposure to children
Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.


The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status