Resident Services/Engagement Director

Loomis Village - South Hadley, MA3.5

30+ days ago
SUMMARY:
The Resident Services Director supports The Loomis Communities mission by providing quality management, leadership, and oversight of external community partnerships, internal programs, and activities of residents and families. The goal is to provide an environment that maintains each resident’s highest level of physical, social and psychological well-being. This position supervises the resident services department, coordinates staffing needs, develops care plans, works with physicians and discharge planners, operates within department budget, and communicates with family members. The Resident Services Director provides supportive services through all phases of residents’ stays, including aiding resident transition to short or long term alternative living arrangements.

ESSENTIAL FUNCTIONS:
Performs job functions in a manner consistent with the mission and goals of The Loomis Communities. Adheres to The Loomis Communities Compliance and Ethics Program.
Demonstrates an awareness of, a respect for and attention to the diversity of the people with whom they interact (persons served, personnel, families/caregivers, and other stakeholders) that is reflected in attitudes, behavior and services.
Encourages resident participation and empowers residents to take an active role in decision making and programs within the Loomis Communities Assists with planning, development, implementation, evaluation and improvement of programs. Solicits resident feedback, implements resident suggestions and encourages interactive problem solving with the residents.
Works with the Health Services Director to ensure completion of pre-occupancy assessments of prospective residents and periodic assessments of current residents to guarantee appropriate resident placement based on established criteria. Provides case management as necessary to ensure coordination and provision of services consistent with the philosophy of independent and assisted living and serves as a resource for referrals for residents.
Participates in the move-in and orientation process for new residents, and assists with the move-out process as needed.
Ensures and monitors the quality and effectiveness of services at the Loomis Communities.
Develops, promotes and leads educational in-services and programs for staff, residents, and their families.
Provides supervision, guidance and support to staff in designated departments.
Develop and maintain linkages with community resources such as the Area Agency on Aging and local colleges to remain current regarding information and services available to address resident needs.

QUALIFICATIONS:
Required Education:
BA, BS, or Associates Degree

Preferred Education:
Degree in Counseling, Social Work or related field.

Required Experience:
Minimum 3 years experience.

Preferred Experience:
Minimum 3 years experience working with older adults in a CCRC setting.

Skills/Compentencies:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to read, write, and speak English.
Ability to relate well to all residents, including the emotionally upset.
Ability to deal tactfully with personnel, residents, family members, visitors and the public.
Ability to report to work regularly and promptly.
Ability to work beyond normal hours when necessary.