Job Summary
The Chain of Custody Coordinator (Servicing & Originations) will perform operational activities related to servicing and originations chain of custody of collateral, submission of collateral requiring execution, tracking of recordation services, submission of collateral to sub-servicers or other downstream constituents, compile reports of collateral in interim and long-term storage, mitigate issues and route departmental escalations; and be accountable for full chain of custody service levels of the department.
Essential Functions/Performance Dimensions and Tasks
The essential functions of the position include, but are not limited to:
- Operational Related Skills
- Receive inbound collateral through physical mail handling or through electronic methods into chain of custody.
- Accurately record, process and route collateral per chain of custody disposition and handling guidance for each client.
- Order and track recordation services by authorized third-party vendors for the client programs.
- Proactively monitor service levels of third-party vendors engaged in Chain of Custody.
- Coordinate delegated signing authority events for either eSigning or Wet-Signing recommendations.
- Liaise with program stakeholders on an ongoing basis.
- Develop and deliver progress reports to Sr. Leadership.
- Participate in Kaizen Process Improvement events and/or bursts in an effort to improve Chain of Custody over-time.
- Other functions, duties, and tasks as assigned.
Management retains the discretion to add to or change the duties of the position at any time.
Job Specifications
- License: None
- Education: High School
- Experience:
- 1-2 years of experience as a Mail Clerk
- 1-3 years of experience in Customer Service or performing Customer Service-related activities
- 1-3 years of experience in the mortgage services industry or service.
KSAO’s:
Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)
Essential Skills:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Reading Comprehension: Understanding written sentences and paragraphs in work related documents; Speaking: Talking to others to convey information effectively; Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do; Time Management: Managing one's own time and the time of others. Service Orientation: Actively looking for ways to help people; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Persuasion: Persuading others to change their minds or behavior; Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making; Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts; Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions.
Essential Abilities:
Oral Expression: ability to communicate information and ideas in speaking so others will understand; Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences; Speech Recognition: ability to identify and understand the speech of another person; Speech Clarity: ability to speak clearly so others can understand; Written Comprehension: ability to read and understand information and ideas presented in writing; Written Expression: ability to communicate information and ideas in writing so others will understand; Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense; Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem; Near Vision: The ability to see details at close range (within a few feet of the observer).
Job Context:
The majority of work will be performed indoors in an environmentally controlled setting. The work environment also includes business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; a low level of autonomy within highly structured process flows; and may occasionally include working beyond 40 hours per week.
Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call (972) 232-6365 or email: [email protected].
EEO/AA/M/W/Veterans/Individuals with Disabilities
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Notice to Prospective Employees of Vendor Resource Management, Inc. who are California Residents
Vendor Resources Management, Inc. dba VRM Mortgage Services respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at https://www.vrmco.com/privacy-policy/.
If you have any questions, please contact the CCPA Team at [email protected] or (888) 419-2272.
Job Type: Full-time
Pay: From $15.90 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: Hybrid remote in Carrollton, TX 75007
