Administrative Assistant

Trial Courts of Massachusetts - Lowell, MA (30+ days ago)3.6

This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.


The Trial Court is committed to:
the fair and impartial administration of justice;
protection of constitutional and statutory rights and liberties;
equal access to justice for all in a safe and dignified environment;
efficient, effective and accountable resolution of disputes;
prompt and courteous service to the public by committed and dedicated professional utilizing best practices in a manner that inspires public trust and confidence.
The Facilities management and Capital Planning Department provides for the management and maintenance of 62 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains.

Working within the Facilities Management and Capital Planning Department of the Office of Court Management, the Administrative Assistant performs a variety of secretarial and administrative support duties. Above the entry level the position includes higher-level secretarial and administrative duties. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy.

Reports to the Region III Regional Manager in FM&CP Department and assists the in wide variety of administrative and operational functions.


Administrative Assistant I Duties:
Types a variety of standard documents from handwritten drafts and other materials;

Coordinates the distribution of correspondence;

Proofreads typed material for accuracy and correct punctuation, spelling, grammar, and legal citation (if necessary);

Assists the public and court division personnel with problems they may encounter with Trial Court policies and procedures;

Arranges meetings and screen calls as needed;

Maintains department records and orders supplies;

Maintains records of department invoices;

Drafts standard and routine correspondence related to office and departmental policy and procedure;

Assists in the maintenance of time and reporting information and prepares fiscal documents;

Prepares fiscal and statistical reports;

Provides clerical and procedural support as needed, including answering the telephone;

May provide secretarial assistance to other Department Heads; and

Performs related duties as required.

Administrative Assistant II Additional Duties:
Prepares complex and detailed documents requiring the use of macros, mail merges, and other special command functions;

Provides administrative support to the departmental staff as necessary for special projects and initiatives undertaken by the office;

Responds to more complicated inquiries related to policies and procedures;

Develops and maintains databases and spreadsheets;

Acts as liaison with other offices, departments and outside agencies;

Recommends and implements more effective office procedures and routines; and

Performs all of the duties of the lower level position title within this series as required.

All applicants must be able, through the interview process, to prove efficiency in the following areas:

Ethics and Values

Communicates and demonstrates the ethics and values of the Trial Court.


Understands, upholds, and communicates the Executive Office and Security Department missions.

Applied Knowledge

Demonstrates ability with MS Office and can properly support the administration of departmental polices, procedures, and initiatives in a unionized employee environment.

Problem Solving

Accurately assesses common operational problems and recommends and facilitates appropriate solutions.

Customer Service

Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.


Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

Commitment to Diversity

Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Continuous Learning

Demonstrates a commitment to continuously improving himself or herself through professional development.


Administrative Assistant I Requirements:
High school diplomas or the equivalent and four years of secretarial experience, or an equivalent combination of education and experience;

Knowledge of and proficiency in the use of personal computers and related business software, including MS Word and MS Excel; Some experience with MS PowerPoint is preferred;

Knowledge of current office and clerical practices and procedures;

Ability to draft standard and routine correspondence related to office policy and procedure;

Knowledge of basic English, grammar, spelling and punctuation;

Ability to handle sensitive matters on a confidential basis;

Ability to type proficiently;

Ability to operate current standard office equipment, including photocopier machines, scanners, calculators, and fax machines;

Ability to work professionally with judges, court officials, court employees, and the general public;

Ability to set up and maintain filing systems;

Ability to work independently and follow oral and written instructions;

Administrative Assistant II Additional Requirements:
A minimum of three years of experience as an Administrative Assistant I;

Considerable knowledge of and demonstrated ability to perform more complicated word processing functions and spreadsheet software;

Considerable knowledge of office policies and procedures and demonstrated ability to apply those policies to inquiries;

Demonstrated ability to independently complete assignments and to handle multiple assignments; and

Demonstrated ability to identify problems and to develop feasible solutions; and to properly route them for appropriate resolution when necessary;


Employment is contingent upon passage of a criminal record check.

If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at to apply for this position or any other Trial Court employment opportunity.

No applications or resumes will be accepted by hand, mail, fax, or email delivery.