- Software Troubleshooting
- Active Directory
- Paid Time Off
- Retirement Plan
- Disability Insurance
About the Job
Fast-paced housing and real estate services company with multiple locations on the east and west coast in need of an experienced Helpdesk Administrator for immediate placement.
The role of IT Helpdesk Administrator will be responsible for monitoring and troubleshooting all IT systems company wide.
Days/Hours: Monday-Friday 9:00am-5:30pm, **3 rotating shifts are required from: 8am-4:30pm, 9am-5:30pm and 11:30am-8pm as well as rotating weekends on call 8am-8pm.
Roles and Responsibilities
Troubleshooting software and hardware issues, escalating as needed
Patiently assist local and remote users with technical issues, both in person and by phone and email.
Perform general system maintenance
Maintain phone system, office equipment and IT storage room inventory
Manage Active Directory, Exchange, VMWare, Veeam, and Print Management
Interact with software and hardware vendors as well as consultants
Support IT staff
Manage and handle tickets and ticket system
Manage, maintain and troubleshoot Firewall and VPN
Train employees/agents in using IT related systems, creating training materials and documentation
Manage IT projects as assigned and directed
Education/ Experience Required
Bachelor's degree (B.A.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge of VMWare (virtualization concepts), Virtual Desktop Infrastructure (VMWare View), Active Directory 2008 R2/2012 R2 and 2016, Exchange Server 2013 and 2016, Windows 7 and 10 and Office 2013/2016 are required. Knowledge of Mitel Telephony Products, Fortinet Firewalls, Airwatch and Teradici Zero Clients is a plus.
Computer Skills -Exchange Server 2010/2013; Windows 10 and Office 2016 required; knowledge of VMWare ESX and VMWare View; knowledge of vRealize, Mitel Telephony products, Fortinet Firewalls; Airwatch and Teradici PCo1P zero clients a plus
Other Skills and Abilities - Must have the ability to work in a high pressure, fast-paced environment; demonstrate excellent communication and virtualization skills and provide customer support and troubleshooting skills with little or no supervision. 3+ years desktop support experience is required.
Must be able to travel weekly to multiple offices in NYC, as well as staggered helpdesk hours between 8:00am and 8:00pm rotated among the team and assigned weekends on call.
What We Offer
We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.