Full Job Description
The Membership Sales Advisor is a full-time, entry level, sales position that is accountable for individual membership sales targets and membership performance metrics. Responsibilities include achieving sales targets by following Association systems, prospect follow up, lead management/booking appointments, giving tours and actively selling memberships according to the Y’s sales guidelines and protocols.
Follows the direction of the District Membership Sales Director to ensure standard delivery of the Association Membership Sales Systems.
Drives sales through prospecting, lead generation, touring and making outbound phone calls of 50-70 or more per day. Adjusts outbound call volume at direction of supervisor and based on center and association needs or promotions.
Participates in grassroots, or outside marketing to drive new leads.
Ensures prompt and timely follow up of all new leads.
Ensures timely and accurate entry of all leads and sales into lead database.
Responsible for achieving personal Key Performance Indicators (KPIs), including appointments, leads and closing rates.
Responsible for the data input and accuracy of new member records.
Prospects for new corporate/employer leads through engagement with new members.
Ensures engagement and retention by connecting new members with program areas and setting new member onboarding appointments with healthy living.
Responsible for achieving and exceeding monthly sales and engagement goals, including personal goals.
Welcomes visitors and prospective members by greeting them in person or on the telephone and answering all inquiries.
Provides members and nonmembers with information pertaining to facility functions and history of the YMCA.
Promotes membership engagement through interactions with existing and potential members.
Converts participants and other nonmembers into members.
Contribute and implement innovative ideas to improve membership operations.
Assists members with check-in procedures as needed.
Maintain professional safe and clean environment in member services areas.
Monitor individual cash handling transactions to ensure all procedures are followed according to the standard operations of the YMCA of South Florida.
Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.
95% of focus is on driving traffic and closing sales in family center
Works 5 – 10 hours per week on the membership desk
High School degree or equivalent.
Minimum of 1 year of customer service or sales experience.
Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills
Ability to work independently, and as part of a team.
Ability to multi task and meet deadlines in a fast pace environment.
Organized and detail-oriented.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Must demonstrate a strong desire to serve others and give back to our community.
A professional, goal driven, self-motivated leader with a positive attitude.
Ability to problem solve.
Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility.
Have a strong work ethic, excellent customer service skills, be punctual and reliable in attendance.
Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word.
Must be able to work flexible hours including evenings, weekends, and holidays.
Ability to respond to safety and emergency situations.
Bi-lingual, English and Spanish language required.
Outgoing personality and enjoys speaking to people.
Innate desire to generate new sales and provide excellent customer service.
Certificates and Licenses:
CPR/First Aid and AED certified within 90 days of employment.
As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening.
The YMCA of South Florida is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age or disability.
Licenses & Certifications