We are looking for a Customer Support Representative to join our business development and acquisitions firm. We are known for the reliable and superior customer service our team provides. The Customer Support Representative is someone who will push boundaries and make a profound impact with our clients. We are seeking a Customer Support Representative who enjoys meeting new challenges and surpassing customer service, support, and sales expectations within an industry.
The Customer Support Representative's primary focus is to foster professional relationships to generate repeat business and increase company revenue. They will focus on acquiring new customer acquisitions and additional revenue streams to increase profit margins and expand our market. Our business provides customers with the best services that meet their desired individual needs. If you are interested in stepping into a long-term career with the opportunity to learn various skills within the business industry, then this Customer Support Representative position is for you!
Overview of the Customer Support Representative Responsibilities:
- Engage with customers and offer tailored services that exceed their expectations of provided by our client
- Initiate engagement with customers by working alongside our sales team members to expand the customer base and generate company revenue
- Provide support to each customer answer any inquiries, troubleshooting services, and ensuring each delivery is met on time to complete the customers experience
- Obtain a comprehensive and extensive knowledge of products and promotions by attending weekly team meetings
- Ensure all operations are under company compliance guidelines
- Acquire new and existing customers information in a professional manner that builds customer trust and loyalty
- Work closely with other team members and departments to drive sales and consumer acquisitions while maintaining superior customer service
Customer Support Representative Requirements:
- High school diploma or GED
- Experience in a customer service, customer support or similar role is preferred
- Ability to handle customer information and data in a responsible manner
- Active listening to be the primary point of contact for each customer and provide essential customer support
- Proven ability to problem-solve on the spot, negotiate, and close deals
- Practical communication skills when working with customers in an immediate setting
- Keen attention to detail
Job Type: Full-time
Pay: $45,000.00 - $57,000.00 per year
Schedule:
Work Location: In person
