State of Arizona - Phoenix, AZ3.6


Providing Opportunity, Assistance and Care for Arizonans in need!

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.


Division of Benefits and Medical Eligibility (DBME)

3443 N. Central Ave. Phoenix, AZ 85012

Opening: 1

The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and results driven individual to join our team as a Business Analyst. This position is responsible for the support of computer applications used by the Division of Benefits and Medical Eligibility (DBME) for delivery of services for the Nutrition Assistance (Food Stamps), Temporary Assistance for Needy Families (TANF) Cash Assistance, and AHCCCS/Medicaid Medical Assistance programs.

  • Participating on project teams for new development and maintenance of web-based and mainframe applications critical to support the agency mission. Project teams consist of technical support contacts, policy and training representatives, program staff within the division, other divisions/administrations, other agencies, and external partners including contractors/vendors, other government agencies, and community partners.
  • Analyzing business processes, organizational procedures, work flow, and information requirements; documenting business and functional requirements and recommending implementation strategies; completing testing activities including developing test plans, executing tests, and tracking/reporting test outcomes.
  • Creating and updating project work plans, completing project activities and communicating progress/outstanding issues and risks; planning, scheduling, facilitating, and documenting meetings with project teams and/or stakeholder groups.
  • Coordinating production migrations and validating correct implementation of deliverables; reviewing key indicators to locate and correct problems; follow up and tracking remediation of issues.
  • Preparing and delivering oral and written presentations for a wide variety of audiences on both technical and non-technical subjects.
  • Knowledge of: General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development. General knowledge of the programs administered by the Family Assistance Administration (FAA), which includes Temporary Assistance for Needy Families (TANF), Nutrition Assistance (i.e., Food Stamps), Medical Assistance, and State Programs or other related social service programs.
  • Skills In: Demonstrating analytical skills to evaluate information gathered from multiple sources, consolidate details and extract to functional requirements and demonstrated ability to develop and execute comprehensive test plans for projects of various sizes and complexity. Skilled in interpreting and understanding program policies and procedures; demonstrate ability to develop and write technical documentation; organizational and workload management skills to prioritize projects/tasks and adapt to unplanned activities or changes in priorities. Strong customer service skills; strong communication and interpersonal skills to communicate effectively with business users to identify and prioritize needs, articulate business impact, and evaluate alternative business solutions; strong listening, requirements elicitation, analysis, and problem-solving skills.
  • Ability to: interact with all levels of the organization and communicate with technical and non-technical partners; to analyze business needs of the agency; to complete feasibility reviews and impact analysis; to make appropriate recommendations for automated solutions to business needs; to present proposed/recommended solutions to various audiences orally and in writing; to assess operational needs to establish priorities; to respond promptly to customer needs; take a customer-centric approach to problem solving; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments; and manage difficult or emotional customer situations. Ability to prioritize and plan work activities; set goals and objectives; use time efficiently; and communicate activities and results as appropriate; work with minimal guidance; to establish and maintain effective, cooperative relationships with internal and external partners. Ability to analyze complex issues, interpret, evaluate and arrive at logical conclusions; to review, analyze and resolve production problems; to thrive in a fast-paced environment; to build relationships, gain consensus and work collaboratively in teams across organizations.
  • NOTE: Travel is required, must possess a valid driver’s license and proof of insurance. This position directly maintains or has responsibilities to alter system functions and/or modify functions of computers and is subject to a background check clearance card investigation that meets DES
requirements for a Level One card. .

  • Selective Preferences: Three years of experience performing business/systems analysis, application testing for mainframe or web based systems, data analysis, quality assurance, or help desk activities. The Nutrition Assistance (Food Stamps), Temporary Assistance for Needy Families (TANF) Cash Assistance, and AHCCCS/Medicaid Medical Assistance programs and eligibility processes or other social service programs. The systems used by FAA, such as, Arizona Technical Eligibility System (AZTECS) mainframe, Health-e-Arizona. Plus web based eligibility system, and OnBase document management system; or experience using other relevant eligibility/case management systems to perform data entry, eligibility decisions, notice and report generation, and resolve complex situations.
  • Have a current, valid Arizona State issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).
  • Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees
  • Be subject to a search of Child Protective Services Central Registry Physical
  • Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  • Travel is required for training and meetings, which may require an overnight stay.
The Department of Economic Security offers a comprehensive benefits package to include:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Positions in this classification participate in the Arizona State Retirement System (ASRS).

Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions, please feel free to contact Lester at [email protected] or 602-771-2902 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.