Member Engagement Specialist - Assocations

The Institutes - Malvern, PA3.3

About The Institutes

A not-for-profit organization located in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our values—Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing—our talented team partners with our customers to deliver innovative solutions that best empower risk and insurance professionals to help those in need. The Institutes have been named a Top Workplace by for the last four years. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement.

About The CPCU Society

The Institutes CPCU Society is a professional association of credentialed insurance professionals who promote excellence through ethical behavior and continuing education. The CPCU Society’s members, who number nearly 20,000 in 127 local chapters, hold the CPCU designation, which requires passing rigorous undergraduate- and graduate-level examinations, meeting experience requirements and agreeing to be bound by a strict code of professional ethics. More information about The Institutes CPCU Society is available at

Member Program Manager

Join a small committed and experienced team of association executives to manage and run CPCU Society programs in order to meet member needs. The Member Program Manager is primarily responsible for developing, advancing and enhancing educational, networking, and career development opportunities for the CPCU Society’s nearly 20,000 members. This includes but is not limited to managing 14 Interest Groups, their committees and programs; Insights, the society’s technical publication; webinars; annual Reinsurance Symposium; and the annual meeting student program.

The Member Program Manager will have skills in time management, project organization, problem-solving, relationship building and team building. S/he will also be comfortable working in a cross department team and environment and have a go-getter attitude.

Essential Responsibilities
Communicates value proposition to existing and prospective members
Critically evaluate current programs make recommendations for change as needed. Explore and implement new delivery methods for education and networking, both virtually and in-person.
Develops strategies and executes activities to improve member experience
Lead cross-departmental and volunteer teams, which may include webinar, publications, mentoring, student or other education-focused programs as determined, in order to:
Strategically plan future initiatives to align with member needs.
Identify and meet content and program goals and metrics.
Regularly review and improve content delivery methods and processes.
Keep programs on the forefront of insurance industry trends, topics, and news.
Staff liaison to volunteer committees, task forces, and interest groups. Guide groups in meeting annual strategic goals, fulfilling group missions, and monitoring budget expenditures.
Work with department staff to ensure alignment in member communications. This includes promotion of educational and networking programs, value proposition, welcome and renewal notices across web, social media, e-mail, print and other distribution and marketing platforms.
Execute dues billing process in collaboration with senior staff.
Maintain and enhance Career Center. This includes working with chapters and recommending pricing.
Monitor and develop strategies to increase member engagement.
Review, prepare, and present program reports/updates/presentations as needed both internally and externally, including Leadership Summit volunteer training sessions.
To strengthen the society’s value proposition and grow membership, keep abreast of learning, education and networking trends both across the insurance industry and the association world.
Proactively participate in Annual Meeting, Leadership Summit, symposia, workshop and other enterprise teams to manage the development of education and content that leads to growth.
Travel to Annual Meeting, Leadership Summit, and other programs as necessary. Ensure successful onsite execution of events alongside events team.
Organize and execute prospect outreach and leverages database to manage prospect pipeline
Work with volunteers and internal staff teams on creation of content, collateral and messaging designed to communication and deliver value proposition
Education and Experience
Bachelor’s degree required
3-5 years’ experience in program development, education, insurance, and/or association management
General awareness of emerging trends impacting insurance professionals
Works well within a team environment
Proficiency with Microsoft Office applications, customer management systems, website platforms, social media platforms. Ability to quickly learn new technologies.
CAE preferred
The Best Part? The Benefits.

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

Free breakfast and lunch every day
401(k) plan with company contribution up to 16%
Generous time off package that includes paid vacation, personal, sick and holidays
Paid maternity and parental leave
Tuition reimbursement
Medical, dental, vision and prescription coverage
Free on-site fitness center
A beautiful 1.25-mile long walking path