Help Desk Support Specialist Level 2

Computer Experts - Sacramento, CA (30+ days ago)

Computer Experts is Sacramento region’s fastest growing IT Company. We are on fire and we are looking for Smart, Creative, Courteous and Reliable Problem Solvers. We have an immediate opening for an experienced Level 2 Help Desk Engineer. If you feel unappreciated or unhappy at your current job, or are just looking to earn more, come join our team.

We have been serving the Northern California region for over 17 years with a proven track record for our Commercial Clients.

Technical Support Duties:

Interact with end users to identify a variety of issues related to desktops, laptops, printers, mobile devices and servers or network connectivity. Open and log trouble tickets in the call tracking system to track issues from identification through resolution. Provide phone, desk-side or onsite support for installation, configuration and troubleshooting. Setup new hardware including mobile devices, laptops, desktops and printers.

System Admin Duties:

Monitor and maintain client desktops and servers

Monitor and test client backups and ensure data recoverability

Provide reports to management and clients on scheduled basis

Work on special projects and ensure successful completion

Requirements / Ideal Skills

3-5 Years of IT/Help Desk experience

Work in a Managed Services environment is a plus

Expert knowledge of all Microsoft Desktop Platforms

Previous experience working in small business environments is a plus

MAC OS experience is a plus

Advance knowledge of networking, firewalls, routers, servers and switches

Excellent communication and personal skills

Networking Certification or equivalent experience preferred

Schedule & Other Details

Monday - Friday 8a - 5p

Travel to and from client's location required on as needed basis

Reliable transportation required

Competitive Salary and Benefits Allowance

Ability to lift heavy PCs / Servers

Special Perks & Company Culture

Flexible non-micromanaged environment

Monthly company provided lunches and get togethers

Chill-out Friday’s to slow down and take it easy

Game Room, Classic Arcade System with 6000 plus games

Employee lounge, game tables

Fully stocked kitchen with anything you desire

Access to driving & testing a fleet of company Super Cars including

Ferrari F430 Spider

Dodge Viper

Audi R8

(After meeting insurance requirements)


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Job Type: Full-time

Salary: $50,000.00 to $60,000.00 /year


  • IT/Help Desk: 3 years