Insurance Operations Consultant

Deloitte - Atlanta, GA

Deloitte Consulting’s Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients’ organizational results and impact by focusing on challenges at the intersection of business and people.

Work you’ll do

As an Insurance Operations Consultant, you will provide technical, project management, business process redesign, analytical support, and strategic advisory services in a consulting environment to our Insurance industry sector clients. The job functions include the following:

Provide management consulting advisory services to executives in the insurance industry across business functions such as underwriting, claims, IT, finance and accounting
Lead project work streams and engagements including the management of staff practitioners
Support clients' most strategic business transformation projects including: issue analysis and business case development, process redesign, technical and functional requirements design assistance, and operational improvement
Lead project management of complex projects consisting of diverse practitioners across the consulting function
Coordinate with tax, accounting, regulatory, and other professionals in delivering comprehensive solutions for clients
Lead practice management opportunities (e.g. people management, service offering development, etc.) for the Insurance practice

The team

Organization Transformation

The Organization Transformation practice is about transforming the organization (and the benefits providers that serve them) to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. It could include changing the organization’s culture, modernizing specific functions, re-designing the organization structure, and will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.


Bachelor's Degree (BS or BA)
2 years of experience in middle to back operations at insurance / reinsurance companies or 1 years in a consulting company
Willingness to travel up to 80% of the time
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Master of Business Administration
Experience in developing strategy, business cases, operating models and/or helping manage large transformation efforts to enable cost savings (in functions such as underwriting, distribution, claims, IT), build new capabilities and driving growth as part of the CXO agenda
Experience in managing and/or delivering both operational and IT projects
Experience in emerging technologies such as RPA or Machine Learning
Insurance industry experience in Corporate Development, Corporate Strategy, M&A Integration or with internal operational consulting functions a plus
Background in property and casualty insurance (personal and/or commercial) and/or life annuity
Project experience in business process improvement and re-engineering, new technology/systems deployments, strategy and planning
Quantitative ability to analyze data
Quick learner that enjoys a stream of new challenges
Ability to maintain a flexible work schedule, including overtime
Strong knowledge of Microsoft Office products with a focus on PowerPoint and Excel
Strong oral and written communication skills
Ability to effectively work in a team environment and as an individual
Strong work ethic and desire to help clients improve their businesses

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

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