Full Job Description
Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists contribute to this mission by leveraging cutting-edge technologies that create the Starbucks experience for our customers, partners (employees) and stakeholders around the world. Here at Starbucks Technology, we believe that staying on this cutting edge requires intentional commitment to life-long learning in a way that is connected, flexible and inspiring.
This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of our Starbucks Technology Talent Lab. We design, build, and nurture a learning ecosystem to reskill/upskill and engage technologists in learning what they need to know to grow and feed their curiosity. Initiatives align to strategic imperatives such as cloud computing, cyber security, AI/ML, storytelling and emerging technologies. Talent Lab learning experiences drive employee engagement, innovation and business value, and are recognized internally and externally for being innovative and impactful.
To be successful, the sr product manager needs to be skilled in leading complex and ambiguous initiatives while managing cross functional expectations - including but not limited to learning paths, skills development initiatives, and supplier relationship management. They need to have a passion for building the right hybrid learning capabilities for our business to deliver the best experience and business value, while thinking ahead for what skills technologists need.
Summary of Key Responsibilities
Partners with business and technology stakeholders on problem definition & to drive alignment on business goals
Defines strategic roadmaps in collaboration with stakeholders to identify learning objectives and outcomes and leads prioritization of work
Holds a relentless focus on customer experience by applying HCD techniques to develop and maintain connection to learners via personas, journey maps and other artifacts as is helpful
Defines KPIs and goals for the product, updating stakeholders on progress.
Develops and maintains budgets and investment forecasts that enable the product development lifecycle, from design to sunset as appropriate
Partners closely with learning suppliers to capture and prioritize design elements, inspect and adapt curriculum in response to learner feedback and measure impact
Effectively collaborates with both senior managers and working teams to position and support learning initiatives aligned to Starbucks Technology strategy
Demonstrates creative problem-solving, calm under pressure, a sense of humor and strong empathy for customers and collaborators
Develops working level of knowledge in a specific product domain space of digital learning within Starbucks and the overall industry.
Able to manage tradeoffs on scope, resources, timeline on small to medium sized feature sets
Responsible for growing broad awareness and uptake of services through impactful storytelling and data-driven communication
Collaborates with peers to support high-priority initiatives in service to the larger team objectives when needed
Stays abreast of L&D and employee engagement trends and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
Collaborates with technical working teams to apply knowledge/expertise in refining requirements, understanding technical debt and non-functional features to prioritize appropriately
Builds effective relationships with key stakeholders and cross functional teams across the enterprise
Bachelor’s degree or equivalent experience in a related field (Masters / MBA preferred)
6+ years of industry experience in a technology environment with a record of successfully delivering complex products or initiatives.
8+ years of experience developing and delivering learning programs, products or services to adult learners.
Competency with tools such as learning management systems, sharepoint, content/curriculum authoring, data visualization.
Skilled at presenting to and influencing at various organizational altitudes, including executives, managers and individual contributors.
Hands on experience developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders.
Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities.
Strong verbal and written communications skills
Consistently uses communications skills to influence outcomes within a known skillset.
Ability to balance multiple priorities and meet deadlines.
Knowledge of agile development practices, methodologies, and tools
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at email@example.com