Guest Service Agent and Night Auditor

Comfort Inn DC Convention Center - Washington, DC (30+ days ago)3.6


ESSENTIAL JOB FUNCTIONS

  • Smile Smile Smile
  • Greet and welcome guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Answer phone in a timely manner following company standards and etiquette
  • Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, and extension of stay.
  • Complete shift checklist
  • Ensure guest satisfaction, utilizing self empowerment and management assistance
  • Collect market payment and monitor market area
  • Promote hotel facilities and local attractions and restaurants
  • Book room and tour reservations at front desk or via telephone.

EDUCATION/EXPERIENCE

  • High school or equivalent education required.
  • Must be 18 years of age or older.
  • Hotel experience preferred but not required, Smile is required

BASIC REQUIRED SKILLS

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • General knowledge of Washington DC and its attractions
  • Extensive knowledge of the hotel, its neighborhood and the City of DC
  • Flexible work schedule, weekends and holidays required

PHYSICAL DEMANDS

  • Tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand for 4-8 hours in length.
  • Must be able to exert self in limited space.
  • Must be able to lift up to 15 lbs. occasionally.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Ability to spend extended lengths of time viewing a computer screen.

WORK ENVIRONMENT

  • Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with customers and accept constructive criticism from supervisors.
  • Must be able to change activity frequently and cope with interruptions.

Job Types: Full-time, Part-time

Salary: $13.00 to $15.00 /hour