Directly supervise entry level staff, volunteers and the operations of a library branch and provide performance feedback
Provide advanced information services to library customers through reference interviews, research and bibliographic instruction which require a broad knowledge of print, non-print and electronic resources. Promote the library's collection and services through programs and other activities
As a member of the branch management team, you will mentor, train, coach branch staff, volunteers, and library assistants with respect to providing quality customer service, to improve performance and using library resources. Maintain the safety and security of the facility for staff and customers. Use creative problem-solving techniques to interpret, explain, and apply library policy and procedures to respond to the concerns of internal and external customers
Prepare monies for library opening and closing. Resolve problems concerning cash and credit transactions. Prepare and review reports for reconciliation of cash transactions
Working with teams/groups in a team environment
Will directly assist customers and visitors
Evaluate and maintain branch-level materials in support of system-wide collection. Identify needs of library customers and ensure a balanced collection by recommending the purchase of materials and collaboratively performing inventory, weeding, and redistribution of materials
Maintain, monitor, and troubleshoot technology for the public and staff
Respond to readers’ advisory inquiries and complex reference questions by using interview techniques and researching library resources. Help customers and staff access appropriate library resources, services, and technology
Support, participate in, and evaluate activities and services that advance the library’s mission and goals
Staff and maintain all public service points and work stations as needed
May lead or participate in City and departmental teams to develop strategic plans, recruit staff, resolve problems, and improve processes
Perform other job duties requiring skills, knowledge, and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs
Official City Job Description:
Requires a combination of higher education and/or experience equivalent to seven (7) years, one (1) of which was supervisory, in fields utilizing the required knowledge, skills and abilities, three (3) of which must be in the direct delivery of information services and associated with such positions as Library Program Specialist. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs.
- 2 years’ experience of supervisory techniques and staff development practices
- Experience with advanced research and reference interviewing techniques
- Experience working with teams/groups in a team environment
- Knowledge of library philosophies and practices
- Experience operating library automated systems and other library equipment
- 3 years direct customer service or information desk experience
- Experience with print, non-print, and electronic resources
- Experience maintaining, monitoring, and troubleshooting technology for the public and staff
- Experience working with departmental teams to develop strategic plans, training, recruit staff, resolve problems, and
Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
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Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
Please provide a copy of any certifications or related professional licenses.
All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.