This position has a starting rate of $16.29.
The Banquet Captain/Supervisor is responsible for supervising and assisting with the set-up, service and clean-up of all assigned banquet functions.
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
- Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
- Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
- Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.
- Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
- Assist in service of functions as required.
- Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
- Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
- Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
- Follow all state liquor laws.
- Be familiar with banquet menus and prices.
- Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.
- Hold pre-function meetings, and check staffing and menus, prior to events.
- Assign side-work duties and stations to all servers.
- Supervise service of station or banquet room.
- Prepare banquet checks and obtain signatures from guest contacts.
- Monitor ongoing functions throughout assigned shift.
- Supervise the breakdown and clean up of all functions assigned.
- Verify server’s paperwork when event is complete.
- Prepare accurate captains’ reports.
- Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.
- Assist in set up of audio/visual, as necessary.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
