Technician Services Representative- 2nd Shift

Brinks Home Security™ - Farmers Branch, TX (30+ days ago)3.5


Brinks Home Security™is a proven leader in the smart home technology and residential security industries, providing cutting-edge products and alarm monitoring services to more than one million customers throughout North America. We are currently seeking 4 motivated and dynamic

Technician Services Representative.**

Our brand promise delivers on 4 core principles:

  • Integrity in Action: Be True, Be Responsive, Be Accountable
  • Sense of Urgency: Every Moment Matters
  • Relentless Discipline: Rigor, Precision and Excellence in Every Single Action
  • Results Matter: Account to Customers, Employees & Stakeholders

Join our team of trusted security advisors and providers and help us create more secure smart home customers.

Essential Job Functions: Through previous background and experience the candidate must demonstrate, with or without an accommodation, the ability to...

  • Handle inbound calls from field technicians needing to complete work orders, receive confirmation of signals, or update job/account info.
  • Register cell units, issue confirmation numbers for communication test sent by technicians, process two-way voice test, build accounts for field technicians, etc.
  • Employee will navigate multiple vendor websites, and internal applications in order to complete job functions.
  • Provide basic troubleshooting of two-way or communication issues.
  • Work specials projects assigned by management.
  • Responsible for accurate data entry of customer’s info, system info, and equipment in order to ensure proper dispatch in the event of an actual alarm.
  • Agent will accurately clear technician from job to ensure time on site is captured for billing purposes
  • Agent will capture any comments or issues as stated by technician(s) to ensure potential issues are followed up on and resolved.
  • Responsible for registration of cellular communication devices allowing for transmission of signals in the event of an actual alarm.

Requirements:

  • High school diploma or the equivalent (GED) is required
  • Ability to multi-task
  • Ability to navigate multiple windows with ease
  • Ability to type 35+ WPM
  • Must be able to succesfully pass analytical assessment (74% or higher)
  • Data entry experience required
  • Ability to communicate effectively in both written and oral communications

Start Date: 7/9/18

Job Type: Full-time

Salary: $14.00 /hour

Education:

  • High school or equivalent

Language:

  • Spanish

Shifts:

  • Evening