Operations Manager (General Manager)

TopGolf - Auburn Hills, MI (30+ days ago)3.9


Overview
What You’ll Do

The Operations Manager supports the Director of Operations in leading their venue in providing best-in-class service with hospitality for our Guests. The Operations Manager works along side with, trains and coaches Topgolf’s leaders to ensure their teams provide our Guests with the best times of their lives.

The Operations Manager is responsible for helping venue department leaders build strong teams - through effective hiring, scheduling, Associate development and by driving team engagement. They are responsible for all venue business functions - executing flawless operational activities, upholding processes and standards, maximizing financial performance, building relationships with their community and growing the Topgolf brand.

Key Responsibilities
How You’ll Do It

Supervise the Department Managers and their teams in providing best-in-class service
Coach and develop their direct reports and the team
Drive Associate engagement
Uphold operating standards and drive Guest and team safety and satisfaction
Hold leaders accountable for managing venue operations
Hold departments accountable for budgets and spending
Forecast and control sales and expenses
Delegate and follow-up on the completion of tasks
Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
Interact with Guests to check on the quality of their experience
Leverage business metrics and trends to drive performance and to maximize profit and revenue
Cultivate relationships with community leaders and organizations to ensure strong connections
Key Qualifications
What We’re Looking For

15+ years of restaurant, hotel or golf course management experience with at least 5 recent year as an Assistant General Manager or General Manager in a high volume ($5M+ annual revenue) restaurant, hotel, or golf environment
Multi-unit management experience is desired but not required
High school diploma or equivalent
Excellent communication, time management and organization skills
Ability to work on a team
Energy and enthusiasm
A high level of self-awareness, receptivity to change and integrity
Ability to work in extreme weather conditions for extended periods of time
Availability to work varied shifts, including evenings, weekends and holidays
Ability to stand and walk for long periods of time including maneuvering up and down stairs
Ability to obtain required licenses and certifications for your location