Staff Assistant II - Rural Online Initiative, Southern Region

Utah State University - Salt Lake County, UT (30+ days ago)4.3

The purpose of the Rural Online Initiative (ROI) Pilot Program is to provide Utah’s rural workforce and businesses with a unit that provides education/training and services for online opportunities in remote employment, freelance work, and online commerce.

The Staff Assistant II position performs a variety of administrative support and/or secretarial duties for the ROI program, providing primary administrative support to the Senior Program Coordinator and faculty PI. Hours will be Monday-Friday 8am to 5pm working from home, or within a USU Extension county office. This is a full-time benefited position. Applicants should be able to work well independently and in a team. Some evening and weekend work may be necessary.

This position reports to the Senior Program Coordinator over the ROI program.

Location: Southern Region - Extension sites in Sevier, Carbon, and/or Washington County - The position can be housed in any of these areas.

  • Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, and other general duties as assigned.
  • Provides administrative support, including scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies.
  • Serves as a liaison with other departments and constituencies in the resolution of matters concerning the activities and operations of the department.
  • Greets and directs visitors.
  • Sorts, screens, and distributes incoming and outgoing mail.
  • Composes and word-processes various standard documents, correspondence, and reports.
  • May update website content.
  • May provide non-business related support for departmental programs and projects.
  • Conducts research, compiles data, and prepares papers for consideration and presentation by executives, committees, and directors.
  • Assists students, staff, and superiors with highly varied, complex, and non-recurring questions and/or problems.
  • May work independently to provide high-level administrative support to a large or complex program.
  • Performs miscellaneous job-related duties as assigned.
  • Knowledge, Skills, and Abilities:

  • Skilled with computer programs and related software.
  • Excellent critical thinking skills.
  • Skilled in creative problem solving.
  • Skilled with basic office equipment, including printers, copiers, and telephone systems.
  • Good organizational skills.
  • Strong verbal and written communication skills.
  • Ability to handle sensitive and confidential business data and personal information.
  • Ability to work without supervision.
  • Knowledge of University policies and procedures.
  • Excellent customer service skills.

  • Qualifications:
    Minimum Qualifications:
    • Two years of experience; or an Associate’s degree/technical training is required.
    • 2 years of work experience with budgets, records and/or accounts.
    • Outstanding attention to detail.
    • Record of collaborating in and with teams.
    • Practice in managing a busy schedule while providing a high level of customer service.
    • Excellent written, verbal, and technical communication skills.
    • Achiever with a record of meeting monthly/yearly goals, timelines, and deadlines.
    • Strong written, oral, organizational and interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
    • Ability to work well under pressure and coordinate multiple tasks efficiently.
    • Excellent computer skills, including experience with Microsoft Office applications, Salesforce (database), and Canvas (learning management system).
    • Ability to maintain a high degree of confidentiality and discretion.
    • Knowledge of USU policies and procedures a plus.
    Preferred Qualifications:
    • Four years of experience; or an Associate’s degree/technical training plus two years of experience; or a Bachelor’s degree is required.
    • 4+ years of work experience with budgets, records and/or accounts.

    Opportunity Type:
    Full-Time w/benefits package

    Percent of Time or Hours per Week:

    Advertised Salary:
    Commensurate, plus excellent benefits

    Required Documents (The names and contact information of 3 references will be collected during the application process):
    Cover Letter, Resume/CV

    Continuous Functional Requirements (75%+ time):
    Use of fingers (e.g. typing),Routine visual requirements (e.g. reading with attention to details; seeing activities near and far),Routine hearing ability (e.g. whispers at close range; voices at 15 feet; converse by telephone)

    Continuous Environmental Factors (75%+ time):

    ADA Cognitive Requirements:
    Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations

    ADA Math Requirements:
    Perform simple addition and subtraction, reading and copying of figures, or counting and recording.

    ADA Communication Requirements - Speech:
    Expression of a level to communicate fluently with clients/customers and others to obtain and provide complex information. Vocalize and explain detailed and problem-solve, both in-person and by telephone. Capable of interpretation of technical materials, oral presentation of reports and able to adapt vocabulary, tone and content for listener.

    ADA Comm Requirements - Comprehension:
    Comprehension and expression of a level to routinely draft narrative information such as case histories, compose routine correspondence on own initiative, make interview notes. May involved a large volume of such composition.

    ADA Travel Requirements:
    Moderate travel required – ability to travel frequently (i.e., weekly-monthly) for activities such as home visits, collateral contacts, transport of clients to appointments, delivering mail, auditing records, inspecting facilities, or other activities requiring frequent travel under normal conditions.