The purpose of the Rural Online Initiative (ROI) Pilot Program is to provide Utah’s rural workforce and businesses with a unit that provides education/training and services for online opportunities in remote employment, freelance work, and online commerce.
The Staff Assistant II position performs a variety of administrative support and/or secretarial duties for the ROI program, providing primary administrative support to the Senior Program Coordinator and faculty PI. Hours will be Monday-Friday 8am to 5pm working from home, or within a USU Extension county office. This is a full-time benefited position. Applicants should be able to work well independently and in a team. Some evening and weekend work may be necessary.
This position reports to the Senior Program Coordinator over the ROI program.
Southern Region - Extension sites in Sevier, Carbon, and/or Washington County - The position can be housed in any of these areas.
Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, and other general duties as assigned.
Provides administrative support, including scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies.
Serves as a liaison with other departments and constituencies in the resolution of matters concerning the activities and operations of the department.
Greets and directs visitors.
Sorts, screens, and distributes incoming and outgoing mail.
Composes and word-processes various standard documents, correspondence, and reports.
May update website content.
May provide non-business related support for departmental programs and projects.
Conducts research, compiles data, and prepares papers for consideration and presentation by executives, committees, and directors.
Assists students, staff, and superiors with highly varied, complex, and non-recurring questions and/or problems.
May work independently to provide high-level administrative support to a large or complex program.
Performs miscellaneous job-related duties as assigned.
Knowledge, Skills, and Abilities:
Skilled with computer programs and related software.
Excellent critical thinking skills.
Skilled in creative problem solving.
Skilled with basic office equipment, including printers, copiers, and telephone systems.
Good organizational skills.
Strong verbal and written communication skills.
Ability to handle sensitive and confidential business data and personal information.
Ability to work without supervision.
Knowledge of University policies and procedures.
Excellent customer service skills.
- Two years of experience; or an Associate’s degree/technical training is required.
- 2 years of work experience with budgets, records and/or accounts.
- Outstanding attention to detail.
- Record of collaborating in and with teams.
- Practice in managing a busy schedule while providing a high level of customer service.
- Excellent written, verbal, and technical communication skills.
- Achiever with a record of meeting monthly/yearly goals, timelines, and deadlines.
- Strong written, oral, organizational and interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to work well under pressure and coordinate multiple tasks efficiently.
- Excellent computer skills, including experience with Microsoft Office applications, Salesforce (database), and Canvas (learning management system).
- Ability to maintain a high degree of confidentiality and discretion.
- Knowledge of USU policies and procedures a plus.
- Four years of experience; or an Associate’s degree/technical training plus two years of experience; or a Bachelor’s degree is required.
- 4+ years of work experience with budgets, records and/or accounts.
Full-Time w/benefits package
Percent of Time or Hours per Week:
Commensurate, plus excellent benefits
Required Documents (The names and contact information of 3 references will be collected during the application process):
Cover Letter, Resume/CV
Continuous Functional Requirements (75%+ time):
Use of fingers (e.g. typing),Routine visual requirements (e.g. reading with attention to details; seeing activities near and far),Routine hearing ability (e.g. whispers at close range; voices at 15 feet; converse by telephone)
Continuous Environmental Factors (75%+ time):
ADA Cognitive Requirements:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations
ADA Math Requirements:
Perform simple addition and subtraction, reading and copying of figures, or counting and recording.
ADA Communication Requirements - Speech:
Expression of a level to communicate fluently with clients/customers and others to obtain and provide complex information. Vocalize and explain detailed and problem-solve, both in-person and by telephone. Capable of interpretation of technical materials, oral presentation of reports and able to adapt vocabulary, tone and content for listener.
ADA Comm Requirements - Comprehension:
Comprehension and expression of a level to routinely draft narrative information such as case histories, compose routine correspondence on own initiative, make interview notes. May involved a large volume of such composition.
ADA Travel Requirements:
Moderate travel required – ability to travel frequently (i.e., weekly-monthly) for activities such as home visits, collateral contacts, transport of clients to appointments, delivering mail, auditing records, inspecting facilities, or other activities requiring frequent travel under normal conditions.