Field Service Representative - Government & Defense

JCB North America - Pooler, GA3.8

Reporting to the FSR Manager, this position is responsible for providing service and technical support during development, testing, training, fielding and for the life cycle of the Military Equipment as required by the government contracts.
Major Tasks, Responsibilities & Key Accountabilities
  • Perform warranty work on supported fleet of JCB Military unique equipment; ensure accurate accountability of warranty actions, submission of required warranty reports, and accuracy in accounting for parts used
  • Participate in handoff of equipment to supported units as well as operator New Equipment Training, as required
  • Perform pre-delivery service audits on military equipment
  • Provide technical and service support during government testing as required
  • Provide detailed reports accounting for time and specific maintenance actions performed IAW a combination of Army and JCB required products
  • Additional duties as assigned by direct supervisor
Nature & Scope

The office is stationed out of JCB Inc. in Savannah, and the position can require up to 60% travel to domestic and international military locations. The incumbent is required to maintain a valid passport at all times. This position demands a moderate level of fitness and agility without limitations of movement through manufacturing processes where moderate to heavy equipment is deployed.

Minimum Qualifications
  • Must pass any drug screens, background checks and applicable pre-employments tests
  • At least 5year experience as government contract Field Service Rep or Military maintenance MOS
  • Proficiently interpret electrical and hydraulic schematics
  • Able to obtain and maintain security clearance
  • US citizen
Knowledge, Skills, Abilities & Competencies

  • Superb maintenance technical skills
  • Excellent verbal, written and interpersonal communication skills
  • Effective time management and organizational skills
  • Excellent customer focus to maintain positive relationship between JCB Inc. and supported agencies
  • Proficient with email, MS Word, MS Excel, MS PowerPoint
  • Detail oriented and multi-task while maintaining a sense of urgency
  • Ability to work without supervision
  • Effective problem solving skills
  • Ability to deliver technical instructions in military environment