- Microsoft Publisher
- Adobe Creative Suite
- Microsoft Word
- Adobe Acrobat
- Customer Service
The UPS Store, the nation’s leading franchisor of business and postal services has an excellent opportunity for a sales and service associate in a fast-paced environment. The ideal candidate will have at least one year of retail experience, with excellent customer service, sales and/or print skills. Must be well-organized and professional. We offer a competitive wage, supportive management, and a fun work environment.
Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
Deliver exceptional customer service through customer engagement and quality product delivery.
Be knowledgeable of products and services offered and properly promote them to customers.
Identify customer needs and offer additional services which could benefit them.
Receive, sort, and place mail in mailboxes accurately.
Record all sales transactions completely and accurately in Point of Sale system.
Pack contents for shipping using established procedures and products.
Receive and prepare documents for printing.
Operate all other software packages.
Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
Process and document damaged shipments, late, and lost package claims.
Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
Perform end of day duties, including cash handling, in accordance with company policy and procedure.
Operate copiers, fax machines, binding equipment, cutters, and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
General housekeeping duties.
Other duties as assigned.
6 months - 2 years customer service and sales experience in a retail environment.
Point of Sale ("POS") and computer experience required.
Knowledge of and proficiency in Microsoft Office (Word, Excel, Publisher) required.
Proficiency in Adobe Creative Suite (Acrobat, Illustrator, In Design, Photoshop) highly desired.
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
Excellent verbal and written communication skills.
Ability to lift 50 lbs regularly.
Ability to stand for extended periods of time.
Manual hand dexterity required to operate POS, copiers, binding machinery, cutters, packaging tools, and to complete customer paperwork.