Program Manager

Comcast - Denver, CO3.7

Full-time
Comcast Technology Solutions' purpose is to be the most valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivaled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at Comcast Technology Solutions.

This role is within the Program Management organization in the Video Infrastructure team in TPX at Comcast. The Program Management organization is responsible for the end to end management of all deliverables from the cross-functional teams within the Video Infrastructure organization contributing to feature development, launch, and deployment. Depending on the program assigned, this role may have responsibility for coordinating cross-functional deliverables across all TPX teams, and potentially outside of TPX interacting with business units and other external stakeholders.

The Video Infrastructure team resides within Comcast's Technology and Product Experience organization, and it supports the Product Management, Research & Development, Engineering and Operations for Comcast's world class video experiences used by customers of Comcast and Syndicated Partners. The Video Infrastructure team supports both legacy QAM video delivery and the next generation IP video platform with responsibilities ranging from content acquisition to video playback. These platforms deliver video for live linear, video on-demand and cloud DVR services consumed by more than 20 million customers both in-home and out of home on STB's, connected TVs, mobile and desktop products.

Job Description:
The Program Manager is responsible for defining program schedules by integrating deliverables and timelines from cross-functional teams such as numerous development teams, product management and QA within Video Infrastructure, other TPX development organizations, Business Unit(s), Customer Care, and Operations as well as the Field teams on all items related to the successful development, test and launch of the assigned programs.

The successful candidate will be able to work with cross-functional team members to identify tasks, build and manage program plans, identify, assign and commit functional resources to meet commitments, develop risk and communication plans, and coordinate with external vendors and organizations as required. This role will work with external groups, Comcast divisional and regional representatives, and technical development deployment resources to coordinate the scheduling of deployments and subsequent updates of related technology.
This position requires a strong program management background and ideal candidates will be experienced with agile development and deployment. A proven track record in delivery execution under aggressive schedule demands and competing priorities is a must as are strong communication, collaboration and leadership skills. While the role does not require a development background or engineering degree, it does require a candidate with a passion for technology and an aptitude to understand the technologies we are delivering.

Key Responsibilities:
Function as a Program Delivery Lead for programs as assigned to include development & test phases as well as facilitation of trials and deployment planning as needed.
Provide program management leadership and expertise. Serve as the source of truth for all date and timeline commitments and ensure all parties are aligned on objectives and definition of success.
Manage the program and team through the deliverables associated with the program by establishing milestones and monitoring adherence to plans and schedules by holding leads accountable as appropriate.
Identify project risks and mitigation plans as appropriate and drive mitigations.
Communicate with key stakeholders including development teams, operations, product, divisional stakeholders, etc. as required.
Presence and communication strengths to provide regular program status updates to VP level leadership team.

Requirements:
6+ years of program management experience (8+ years preferred), including leading cross-functional teams in a complex, technical environment
5+ years of related technology industry experience is preferred
Management consulting experience is preferred for the "soft skills" in leadership and communication that are often success criteria for program management roles
Strong technical aptitude, passion for technology and innovation, and ability to communicate with technical teams is required
Understanding of and experience with the software development lifecycle, including functional and technical specifications, development, QA, release management, deployment and operations is required
Strong technical program management experience with a focus on Agile development methodology is preferred
Proven track record of collaboration with product owners is preferred
Excellent verbal and written communication skills are required
Excellent meeting facilitation, planning and management skills are required
Excellent organizational and time management skills are required
Strong attention to detail is required
Excellent MS Project, Excel, Word, and PowerPoint skills are required

The VIPER team is an organization within Comcast Technology Solutions which supports the Product Management, Research & Development, Engineering and Operations for Comcast's World Class Video Experiences in use by Comcast and Syndicated Partners. We support both legacy QAM Video Delivery and the Next Generation IP Video Platform infrastructure from Content Acquisition to the Player Consuming experiences we control the end-to-end Video delivery platforms. These platforms deliver video for live linear, video on-demand and cloud DVR services consumed by more than 20 million customers both in-home and out of home on stb's, connected tv, mobile and desktop products.

Comcast is an EOE/Veterans/Disabled/LGBT employer