Member Service Representative

Gold's Gym - SoCal - San Fernando Valley, CA

Why is it great to work here?
Gold’s Gym is growing fast and looking for a Member Services Representative, just like you, to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:

Work in a fun environment with great people
Free gym memberships and discounts
Great benefits packaged that include 401K, medical, vision and dental
Opportunities to grow within the company

What sets us apart from the rest:
Dedication to our members successes and goals.
Ability to provide results in every challenge
Integrity which creates life-long relationships
Passion for people in the communities we serve
Pride in what we do and who we are
Leadership development (ongoing)
Excellence in execution
But most of all…. we are more than a gym; we are a family!!

We want talented individuals who:
Have a positive, upbeat, and outgoing attitude
Are passionate about hospitality and excellence for our members
Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members.
Have Fitness industry experience (preferred but not required)
Have perseverance to succeed through follow-up and follow through
Love to constantly learn and grow

When you come to work, you'll be:
Performing data entry using word processing, spreadsheet or database commands and formats material
Creates data directories/subdirectories for file and report generation retrieval purposes
Reviewing discrepancies in data received, requests clarification or advises supervisor of issues related to data and performs data verification routines in accordance with company procedures
Creating membership plans and Personal training packages
Interacting with departmental and other staff on matters affecting data makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval
Processing batching for draft billing for all members with monthly credit card and checking/savings account billing
Maintains administrative records of all current and outstanding accounts (i.e., account change forms, status reports, etc.)
Determines the status of delinquent membership accounts by recording available information and determines proper course of action, such as chargebacks
Responds to escalated member issues forwarded by field operations. Resolves escalated issues using critical thinking skills and approved levels of discretion/empowerment
Develops and maintains high level of knowledge of customer service inquiry, account maintenance and other internal systems
Makes supervisor and senior management aware of any new or unusual developments regarding any and all member related or system related matters

There are some MUST HAVES:
High school diploma (Bachelor’s degree strongly preferred)
Excellent communication and customer service skills
Ability to handle challenging customer issues with patience, tact and professionalism
Basic to advanced computer skills
Strong work ethic, integrity, and professional demeanor
Desire to be better than you ever have before


Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.