National Wildlife Refuge Visitor Survey Logistics Coordinator (US Fish & Wildlife Service)

American Conservation Experience - Staff - Salt Lake City, UT

Full-time | Temporary
American Conservation Experience, a Nonprofit Conservation Corps, in partnership with the U.S. Fish and Wildlife Service Service, is seeking an ACE Full-Time, Temporary Employee to serve as Service National Visitor Survey Program Logistics Coordinator to provide support in the implementation of a multi-year nationwide survey of visitors to national wildlife refuges.

Location: USFWS Natural Resource Program Center in Fort Collins, CO

Job Title: National Visitor Survey Logistics Coordinator

Exemption Status: Full-Time, Temporary, Salaried Exempt

Start Date: On or about Sept. 30, 2019

End Date: 52 weeks from the start date extension may be possible based on performance and funding

Project Background:
The mission of the National Wildlife Refuge System Refuge System of the U.S. Fish & Wildlife Service is to administer a national network of lands and waters for the conservation, management, and where appropriate, restoration of the fish, wildlife, and plant resources and their habitats within the United States for the benefit of present and future generations of Americans. More than 560 national wildlife refuges exist across the country, with at least one in every U.S. state and territory, and they receive more than 50 million visits annually. Understanding and characterizing visitors and their experiences on refuges is a critical element of managing Refuge System lands and waters.

The National Wildlife Refuge Visitor Survey effort is led by the Service's Human Dimensions HD Branch, and provides the Service with information regarding visitors' recreational, educational, and informational experiences, as well as visitors' levels of satisfaction with current services and facilities. Ultimately, the collection of information from refuge visitors helps the Service to track and understand how some of the complex changes occurring within American society e.g., demographic changes, stakeholder preferences are likely to affect the future of the Refuge System. Surveying visitors at refuges that have at least 50,000 visits began in 2018 on a rotating basis, with approximately 35 refuges surveyed each year.

To learn more about ACE EPIC Internship Program, please visit:

Required Duties and Responsibilities:
The National Visitor Survey Logistics Coordinator will provide logistical support in the implementation of a multi-year nationwide survey of visitors to national wildlife refuges. Specific work will entail communication, logistical planning, and project and team coordination to develop sampling schedules that ensure an adequate sample of completed questionnaires to generalize the results to the population of visitors for each refuge.

Leading intern teams traveling across the country collecting visitor data at National Wildlife Refuges
Serve as a liaison between Service project manager, participating refuges, and field teams.
Consult with refuge staff to identify sampling dates and locations for onsite visitor sampling.
Develop sampling schedules based on consultation with refuge staff.
Participate in pre-sampling visitor recruitment training.
Conduct check-in calls with field teams to discuss and troubleshoot any challenges or barriers to contacting or recruiting visitors for the visitor survey.
Travel to refuges to conduct visitor sampling as needed pending travel funding.
Track program implementation, recognize potential conflicts, and identify solutions to logistical challenges.
Develop general and refuge specific cross-training opportunities for NVS field teams.

Knowledge, Skills & Abilities:
Represent ACE's philosophy and values to a wide range of audiences including members, programmatic staff, management and public.
Applicants must have completed a BA/BS degree in social/cultural/environmental science, planning, anthropology, natural resource management, parks, tourism and recreation, ecology or other related disciplines appropriate to the position. Master's Degree candidates, and individuals interested in enhancing their complex leadership skills are encouraged to apply.
Past team leadership experience and project management qualities are critical to assure success for this program
Experience with similar corps-oriented, non-profit organizations, land-based federal agencies such as the Department of Interior or other federal or state agencies is preferred
Ability to work legally in the U.S.
Must have a valid driver's license and ability to provide documentation of an insurable driving record; a personal vehicle is not required, but strongly recommended
Ability to work both independently and collaboratively on projects
Demonstrated experience managing multiple projects and tasks simultaneously, including effective time management
Demonstrated ability to communicate effectively, both orally and in writing, in an individual and group setting
Ability and willingness to represent ACE and FWS in a professional, positive, and enthusiastic manner
Ability to pass a Federal criminal background check
Experience leading teams, including delegating tasks, promoting teamwork, resolving conflict, and evaluating performance
Experience identifying and addressing risks/challenges on a project before they become issues and addressing them
Knowledge of survey sampling techniques and methods
Experience and/or knowledge in the mission of the USFWS and other federal land management agencies
Strong desire to enter the public service field as a natural/cultural/social resource professional
Willingness to abide by ACE's drug free workplace policy. ACE reserves the right to require drug testing.
Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms, talks and hears. Manual dexterity required for use of computer keyboard/mouse and other routine office equipment. May occasionally be required to stoop, kneel, climb stairs, and/or crouch.

Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
Weight Lifted or Force Exerted: Frequently lifts up to 10 lbs., occasionally lifts up to 25 pounds.

Environmental: Outdoor and indoor conditions. Indoor air quality is good and temperature is controlled.

Noise Environment: Moderate noise such as in a business office with equipment and light traffic.

Travel: This position requires domestic travel.

Compensation: The incumbent will contribute ~40 hours/week and receive $1600.00 biweekly or $41,600/year. Finding housing is the responsibility of the employee ACE & USFWS staff will assist in providing local knowledge.

Benefits: ACE offers health, dental, vision and supplemental insurance, paid vacation, sick leave designated holidays, and 401k retirement for qualified employees.

To Apply: Please submit transcripts, resume, and a cover letter along with 3 professional references using "APPLY NOW" under "Staff Jobs" located here:

NOTE: Early consideration will be given as applications are received. If you have any questions regarding this position, please feel free to contact Ellen Bley at or Kevin Sloan at