The Service Line leadership dyad (Executive Director and Co-Medical Directors) is a highly visible position within UCSF Health’s senior leadership team with accountability to lead and direct defined service line strategies that are critical to achieving UCSF Health’s vision and strategic plan.
Reporting to the Vice President, Operations-Adult Services and Vice President, Ambulatory Services, the Executive Director is accountable for the ongoing development, standardization, performance, physician platform, success metrics, and operational excellence of the defined Service Line strategic plan across UCSF Health system (owned and affiliated sites).
The Executive Director directs the daily management, financial oversight and business plan development processes for the following areas:
Invasive and non-invasive cardiology labs. Invasive Labs include: Cardiac Catheterization Labs, Electrophysiology Labs, and Pre/Post Cardiovascular Procedure Holding Unit located at Parnassus
Non-Invasive Labs include: Echocardiography, Stress Testing, ECG, Devices located at Parnassus, ACC-5, Mount Zion and Lakeshore. Vascular labs are located at ACC-5
Inpatient Heart and Vascular services including AHPs for cardiology, interventional cardiology, vascular surgery, cardiovascular surgery, heart, and lung transplant
Partner/affiliate outreach/service coordination
Fontana Tobacco Treatment Programs
Faculty Practice Clinic Operations including cardiology, interventional cardiology, electrophysiology, advanced heart failure/pulmonary hypertension, vascular surgery, and cardiovascular surgery. Clinic locations include ACC-5, Mission Bay, Daniel Burnham Court, and Mount Zion
NCDR Registries for CT Surgery, Vascular Surgery, Interventional Cardiology and Electrophysiology Services
Responsibilities include personnel resource management, budget management, clinical information systems management, capital equipment procurement, and professional staff development.
Scope of heart and vascular services includes approximately 2,800 IP discharges, 20,000 OP encounters, 62,000 outpatient visits and more than $252M net operating revenues.
Five years of healthcare management experience (preferably Heart and Vascular Services)
Bachelor's degree in related area and / or equivalent combination of experience / training
Experienced in business development/strategy
Proven ability to operate in a strategic/relationship building environment
Competent to represent UCSF Health to external constituents in achieving national recognition related to service line
Demonstrated in-depth clinical and management knowledge of the cardiovascular patient population
Interpersonal and communication skills to manage and nurture institutional affiliations and to interact with external physicians and executives
Ability to organize work effectively to achieve timely progress on multiple tasks simultaneously, to establish priorities and distribute effort appropriately among tasks, meet deadlines, and maintain a high level of productivity
Skilled in effectively coaching and developing direct reports and/or other employees
Ability to establish, pursue, and monitor appropriate process and outcome measures for key initiatives
Proficiency with MS Office and other applicable internet applications
Excellent written communication skills required to express complex ideas and proposals clearly and effectively
Strong oral communication skills to express ideas or instructions clearly and concisely either in a group or individually
Strong analytic skills to assess problems and needs, present data in a concise, meaningful format, and the resourcefulness and sound judgement to propose solutions
Knowledge of performance evaluation methods
Knowledge of regulations of University, State, Federal and other local programs
Solid understanding of health care issues including population health and risk, market and national trends/shifts, consumerism and technology trends.
The flexibility to orient and work at all UCSF Medical Center locations
Master's degree in business, health management or related field
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.