Reservation Specialist

Holidale - Irvine, CA (30+ days ago)


Reservation Specialist

Holidale is seeking a Reservation Specialist with Sales and entry level marketing, Analytic knowledge and experience. The ideal candidate should have startup experience who embraces versatilities and fast paced working environment. This person must be able to multi-task, be adaptive to business needs, have very positive energy, collaborative and customer centric.

Responsibilities:

  • Utilize solution-oriented sales skills to maximize revenue for the company
  • Assist in development and implementation of marketing/communications plans that include online content, social media content, traditional advertising, promotion and special event
  • Develop customer outreach strategies and foster business partnerships
  • Provide prospective guests with stellar customer service experience
  • Process reservation requests, changes, and cancellations received by phone, email or website
  • Identify guest reservation needs and determine appropriate property type
  • Accommodate and document guest special requests
  • Answer questions about property facilities/services and room accommodations via e-mail or inbound calls
  • Provide accurate information regarding availability, sales promotions for the guests
  • Learn to work with IT to improve booking and PM system
  • Must be a team player that takes initiative and work well under pressure in a changing environment
  • MUST be able to work on weekend, and Holiday due to the nature of the business

Job type: Full-Time/Part-Time

Job Location: Irvine

PHYSICAL and/or MENTAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit for long periods of time; walk and stand; use hands and fingers to operate keyboards, printers, fax machines or other office equipment; hearing and speech to communicate in person and over the telephone and/or radio; vision to read printed material and a computer screen; lift and/or move up to 25pounds and heavier weights with the use of proper equipment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative, but not exclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Experience:

  • Sales: 1 year (Required)
  • Customer Service: 1 year (Required)

Work authorization:

  • United States (Required)