Information Technology Residency Program (Fixed-Term Employee), 2020 Start

Google - Austin, TX

Full-time
We are accepting applications for our February and August 2020 cohorts.

Note: By applying to this position your application is automatically submitted to the following locations: Austin, TX, USA; Mountain View, CA, USA; New York, NY, USA; San Francisco, CA, USA

Minimum qualifications:
Associate's degree or equivalent practical experience
6 months of experience troubleshooting in a Linux, OS X, or Windows networked environment - supporting desktops/laptops, phone systems, video conference, and/or various wireless devices
Customer service, client facing, and/or help desk experience

Preferred qualifications:
Degree or certification in one of the following: Information Systems, Information Technology, Applied Networking, System Administration or other degree with applicable experience
1 year of relevant work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
Ability to adjust quickly to changing priorities and make quick decisions with limited information
Effective organizational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills
Completion of the Google IT Support Professional Certificate hosted on Coursera, or other comparable certifications
Eligible to work in the United States
About the job
Google's Information Technology Residency Program (ITRP) is a 26-month role designed to jumpstart your career in technology at Google or beyond. Residents will learn what it takes to support and scale Google’s technology from our corporate infrastructure to end users.

Google aspires to be an organization that reflects the globally diverse audience that our search engine and tools serve. We believe that, in addition to hiring the best talent, a diversity of perspectives, ideas and cultures leads to the creation of better products and services. Interacting with people in all parts of the company will give you insight into our unique enterprise and corporate culture.

We also believe that a successful IT career has its foundation in user support, and ITRP gives you exposure to a wide range of issues, as you will be assisting Googlers from around the world. You will help Google's operations evolve at scale by finding innovative ways to make support more efficient. You will also act as a liaison between technical and non-technical groups to enhance Google's infrastructure and internal services.

We will train and equip you with everything you need to support our users. Through short-term travel, you’ll have the opportunity to experience the diverse support landscape in other Google offices. In addition, our learning and development programs are tailored to provide Residents with the technical and professional skills needed to accelerate a career in IT and prepare you for a variety of roles such as Security Engineering, System Administration, Network Engineering, Program Management, and more. Finally, you’ll spend three months in a rotation focusing on your selected career path.

IT Residency alumni have advanced on to a variety of positions, both at Google and other technology companies, in areas such as Networking, Security, Site Reliability Engineering, System Administration, Support, and more.

Responsibilities
Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary by location).
Troubleshoot across Google’s corporate resources, applications, and various operating systems, including Linux, OS X, Windows, Chrome OS and Android platforms.
Support various services such as video conferencing, remote access, new internal products and mobile technology.
Collaborate and share knowledge across the team and other Googlers.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.